Title: stats do not work ? Last modified: August 22, 2016 --- # stats do not work ? * Resolved [Li-An](https://wordpress.org/support/users/li-an/) * (@li-an) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/) * Hello, it seems statistics do not work for me. I selected the option and made some tests – downloaded a pdf file as administrator and as member. I did not receive any mail (instant mail activated) and nothing is showing in the page with [stataway] shortcode. File protected by S2Member. * [https://wordpress.org/plugins/file-away/](https://wordpress.org/plugins/file-away/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/stats-do-not-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/stats-do-not-work/page/2/?output_format=md) * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365110) * Well they work fine for me and for several other users who have been using it since yesterday, so likely we just need to make sure you’re configured correctly. Would you be able to provide me temporary admin access to get you straightened out quick-smart? Otherwise, we can go with the dozens of screenshots option. * Thread Starter [Li-An](https://wordpress.org/support/users/li-an/) * (@li-an) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365111) * No problem. Where can I send you password and Id ? * Thread Starter [Li-An](https://wordpress.org/support/users/li-an/) * (@li-an) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365125) * Id and password sent. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365126) * Well you don’t have any email recipients specified, hence no email. I added your email address to the recipients field, so your email should work. Now I’ll check on the page with the stataway shortcode. * Thread Starter [Li-An](https://wordpress.org/support/users/li-an/) * (@li-an) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365128) * You are right ! I saw the email address in “from” options and supposed the admin will get the mail and the field was here for other adresses – like in Contact Forms. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365135) * I am working on your stataway table. I’ve discovered a few little layout bugs that I’m going to fix in your install. * Thread Starter [Li-An](https://wordpress.org/support/users/li-an/) * (@li-an) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365137) * I saw that the stats are showing now. And the layout bug 🙂 No problem. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365139) * I’ve hidden the IP, Email, and Agent columns, since your theme is so narrow, but all that data is still in the downloadable CSV. * I’m trying to find a file download page to test another change I made. * Thread Starter [Li-An](https://wordpress.org/support/users/li-an/) * (@li-an) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365143) * You need that I create a new download page ? * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365147) * No I found it. I noticed that the `&s2member_skip_confirmation` was being saved as part of the filename, so I fixed that, and reset your database. You’ll just see one record now, from me. You should be all good to go. I added some custom CSS to your CSS Editor to make the datepicker fields go inline, which will be a css tweak included in the next release. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365150) * Thanks for providing access. I’ll probably release an update later today with some fixes, and your date / time request. * Thread Starter [Li-An](https://wordpress.org/support/users/li-an/) * (@li-an) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365154) * OK, thanks for your support and the time you spend to make your plugin a great plugin. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365155) * Thanks for the breathtaking username and password. Let me know if you need anything else made in the U.S.A. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365180) * By the way, for posterity, the reason your stataway table wasn’t showing up is because you just had `[stataway]`, and unlike `[fileaway]`, the stataway shortcode actually has some required attributes. 3.6.1 is up. * Thread Starter [Li-An](https://wordpress.org/support/users/li-an/) * (@li-an) * [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/#post-5365183) * OK – good to know. I plan to make a french translation of the plugin this week. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/stats-do-not-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/stats-do-not-work/page/2/?output_format=md) The topic ‘stats do not work ?’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/file-away_e3e2e1.svg) * [File Away](https://wordpress.org/plugins/file-away/) * [Support Threads](https://wordpress.org/support/plugin/file-away/) * [Active Topics](https://wordpress.org/support/plugin/file-away/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/file-away/unresolved/) * [Reviews](https://wordpress.org/support/plugin/file-away/reviews/) * 16 replies * 2 participants * Last reply from: [thomstark](https://wordpress.org/support/users/thomstark/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/stats-do-not-work/page/2/#post-5365184) * Status: resolved