Title: stats reset
Last modified: June 9, 2022

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# stats reset

 *  Resolved [isa64](https://wordpress.org/support/users/isa64/)
 * (@isa64)
 * [4 years ago](https://wordpress.org/support/topic/stats-reset/)
 * Hello,
    I use Jetpack for my site stats and after installing the new version 
   my site was disconnected from Jetpack. When I re-connected it, my stats had been
   reset Do you think I could recover it ? Thank you
 * PS : it happened on most of my sites with Jetpack installed
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstats-reset%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [4 years ago](https://wordpress.org/support/topic/stats-reset/#post-15726775)
 * Hi [@isa64](https://wordpress.org/support/users/isa64/) –
 * I was able to recover your stats. They should now be visible on your live site.
 * This can sometimes happen if you were using a staging or development site. If
   you did this prior to experiencing this issue, please follow these directions
   to prevent the issue in the future:
 * [https://jetpack.com/support/staging-sites/](https://jetpack.com/support/staging-sites/)
 *  Thread Starter [isa64](https://wordpress.org/support/users/isa64/)
 * (@isa64)
 * [4 years ago](https://wordpress.org/support/topic/stats-reset/#post-15728375)
 * Hi,
    thank you very much ! My stats are back ! I don’t use a staging or development
   site.
 * I have the same problem with this sites :
    [https://www.affiches64.com](https://www.affiches64.com)
   [https://maisonboyrie.fr](https://maisonboyrie.fr) [https://loprimtempsdelarribera.com](https://loprimtempsdelarribera.com)
 *  [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * (@madhattersez)
 * [4 years ago](https://wordpress.org/support/topic/stats-reset/#post-15736518)
 * [@isa64](https://wordpress.org/support/users/isa64/)
 * We can definitely look into those other three sites for you.
 * I wasn’t able to find any obvious changes like the first site (revesdesports.
   fr) left in our system when it was reconnected.
 * Would you be able to provide any other domains or URLs that these site used previously(
   including development or temporary ones, http to https, www or non-www)? That
   way I can merge the stats and subscribers from the “old” version of the URL to
   the current one. Thanks!
 *  Thread Starter [isa64](https://wordpress.org/support/users/isa64/)
 * (@isa64)
 * [4 years ago](https://wordpress.org/support/topic/stats-reset/#post-15736684)
 * Thank you !
    Maybe these 3 domains didn’have https or www a few yeayrs ago… I
   don’t remember.
 * For maisonboyrie.fr, the domain used to be boyrielamarque.fr
 * But my stats were working fine before my last Jetpack uptade a few days ago
 * Thanks !
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [4 years ago](https://wordpress.org/support/topic/stats-reset/#post-15743926)
 * Hi [@isa64](https://wordpress.org/support/users/isa64/)
 * I was able to recover stats for maisonboyrie.fr – can you look to see if they
   are now correct?
 * As for [https://www.affiches64.com](https://www.affiches64.com) and [https://loprimtempsdelarribera.com](https://loprimtempsdelarribera.com),
   these appear to have been disconnected from Jetpack during the time of the stats
   gap, and were then reconnected a week or so ago. Do you have any information 
   that might shed some light on that?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘stats reset’ is closed to new replies.

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## Tags

 * [Stats](https://wordpress.org/support/topic-tag/stats/)

 * 5 replies
 * 4 participants
 * Last reply from: [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/stats-reset/#post-15743926)
 * Status: resolved