Hey @ajdiseker – thanks for reaching out about this. While I can’t definitively confirm that this explains what you’re noticing, I do see that Jetpack is currently not properly connected to your site. I’m seeing the following error in our connection debugger:
cURL error 28: Operation timed out after 30002 milliseconds with 0 bytes received
Usually this points to a problem on your host’s end of things, like poorly resourced servers or something blocking you from connecting to the WordPress.com (Jetpack) servers. Please make contact with your host’s customer support and ask them to do the following:
- Allowlist connections to and from *.wordpress.com.
- Allowlist the following IP ranges: https://jetpack.com/support/hosting-faq/
Once you’ve done that, please try reconnecting Jetpack. If you’re properly connected, you’ll see Everything looks great! here.
Reconnecting to Jetpack won’t restore any lost stats data (Jetpack has to be connected to be able to gather visitor info), but you should see a return to your typical numbers in the coming days. Please let us know if you don’t, and we can take a closer look. 🙂
Cheers!
Hi @jenhooks, thanks for the quick response! I actually haven’t done anything yet, I tried to look for the IP addresses you said were here https://jetpack.com/support/hosting-faq/, but I didn’t see anything listed. I’m on a shared server and I have some access to configuration such as the .htaccess file, and I was wondering if that is where the Allowlist would be set?
As it is, right now the debug link tells me “Everything looks great” for the site, so I’m going to hold off on making changes. I did see the stats go from 3 visitors to 5, so I’m going to assume I’m not having server issues, other than the provider having their own connectivity issues with their shared servers.
Thanks again, I’ll keep this thread linked in case it shows up again, if my stats drop like this again.
Hey @ajdiseker, Sebastian here, I hope you are doing well!
I understand how concerning it can be to see your stats suddenly drop like that, especially after years of consistent data. I wanted to follow up with a couple of updates.
First, I want to correct a link shared in our previous reply. The correct page with the Jetpack IP ranges to share with your host is here:
https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/
Second, after taking a closer look at your site’s connection, I found that the standard XML-RPC communication path was still failing. I have made an adjustment on our end to switch your site to an alternate communication endpoint, and the connection is now working properly. This should help your stats return to normal in the coming days.
That said, the reason the standard endpoint was failing is likely because something on your shared hosting server is blocking or timing out requests to xmlrpc.php. While the alternate endpoint works as a solid fallback, for long-term stability, I would recommend reaching out to your hosting provider and asking them to:
- Allowlist connections to and from
*.wordpress.com.
- Ensure that
xmlrpc.php is not being blocked or rate-limited.
- Allowlist the Jetpack IP ranges listed here: https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/
You can learn more about how Jetpack uses XML-RPC to communicate with your site here: https://jetpack.com/support/jetpack-and-xml-rpc/
For now, everything should be working on your end. If you notice the stats dropping again, please let us know and we will take another look.
Best.
