Title: Status code 81724
Last modified: April 9, 2018

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# Status code 81724

 *  Resolved [Massimo](https://wordpress.org/support/users/xamax/)
 * (@xamax)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/status-code-81724/)
 * Hi there,
    On April 1 you replied to me saying: “Hi Max,
 * I will get with our developers on this and find out more on this. As it is Easter
   they are closed at the moment, but I should have more information here in the
   next 24-48 hours. Thank you for all of the additional information!”
 * Having not heard from you I went to check the thread only to find out that it’s
   closed and all our exchanges (including the answer from Braintree’s support team)
   are gone.
 * Why is that?
 * Thanks Max
 * PS. Here is the post Link to your last reply (which has disappeared): [https://wordpress.org/support/topic/status-code-81724-duplicate-card-exists-in-the-vault/#post-10135910](https://wordpress.org/support/topic/status-code-81724-duplicate-card-exists-in-the-vault/#post-10135910)
    -  This topic was modified 8 years, 2 months ago by [Massimo](https://wordpress.org/support/users/xamax/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [8 years, 2 months ago](https://wordpress.org/support/topic/status-code-81724/#post-10179046)
 * Hey there!
 * There’s not a way that we can track responses here in the forums to figure out
   what happened in that thread, but you’d need to get in contact with Braintree
   about that error message, as it’s coming directly from Braintree, not the plugin.
   You should be able to contact their support from your Braintree account dashboard.
 *  Thread Starter [Massimo](https://wordpress.org/support/users/xamax/)
 * (@xamax)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/status-code-81724/#post-10179074)
 * Hi Andrew,
 * I did contact Braintree before asking here (in the deleted thread). Below you’ll
   find their answer which is from 27 March 2018.
 * >  Hi Massimo,
   > Thanks for reaching out, happy to be of help.
   > After looking at your integration, it looks like this value is being passed
   > to the Braintree gateway: |***fail_on_duplicate_payment_method=>true***|.
   > It would be my guess that when WooCommerce’s trial activation happens it’s 
   > calling on a duplicated payment method which in turn is setting off the above
   > command to make it fail.
   >  There are currently two options available for handling this situation:
   >  * You could simply delete this original record and then re-attempt!
   >  Since
   > there would be no duplicate, they would then be successful. To do this, search
   > for the customer <[https://articles.braintreepayments.com/control-panel/search&gt](https://articles.braintreepayments.com/control-panel/search&gt);
   > and click on their Customer ID to delete.
   >  * Since you’re using WooCommerce I recommend reaching out to the
   >  developer
   > of your plugin to determine how to remove this option altogether, as activating
   > the trial period on that plugin seems to affect it.
   > I hope this helps! Please let me know if I may be of further assistance.
 * if I delete the user it works though it should work also without deleting the
   user as then it would not be possible to share a credit card among family or 
   friends.
 * Thanks for your help.
    Max
    -  This reply was modified 8 years, 2 months ago by [Massimo](https://wordpress.org/support/users/xamax/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Status code 81724’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-paypal-powered-by-braintree/assets/icon-
   256x256.png?rev=3234800)
 * [Braintree for WooCommerce Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/#faq)
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 * 2 replies
 * 2 participants
 * Last reply from: [Massimo](https://wordpress.org/support/users/xamax/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/status-code-81724/#post-10179074)
 * Status: resolved