Hi @caroltheo,
Thank you for reaching out and bringing this to our attention.
We understand that it’s been over 11 hours since you reported the issue with the abandoned cart status showing as “Processing” in the Cart Lift plugin. We’d like to check in and see if the carts are still in the “Processing” state.
If the issue persists, please ensure that the “Enable Abandon Cart Tracking” option is activated in the Cart Lift settings. You can verify this by navigating to Dashboard > Cart Lift > Settings > General, and confirming that the “Enable Abandon Cart Tracking” option is turned on.
If you’ve already verified these settings and the issue continues, we kindly ask you to contact us directly through our official support channel at [email protected]. This will allow our technical team to assist you more efficiently and provide a prompt resolution.
Looking forward to your response.
Best regards,
Thank you for your reply.
It is still has a processing status. I will email you now as requested.
Thank you for reaching out to our support channel.
One of our Technical Support Engineer will assist you.
Hi @caroltheo,
As our support team reached out to you but we didn’t get to hear from you, so we are assuming the issue has been resolved.
For now, we are marking the thread as resolved.
You can always open a ticket if you need to.
Thank you.
