Title: step value problem Last modified: August 31, 2016 --- # step value problem * [Aitutakiraro](https://wordpress.org/support/users/jeannettepeter6/) * (@jeannettepeter6) * [10 years, 2 months ago](https://wordpress.org/support/topic/step-value-problem/) * using WordPress 4.5 Beta 3 The step value does no longer work with newest update. Example: step value 2, minimum 2. Therefore clients might buy 2, 4, 6, 8,…. products. In the fronend, the minimum of 2 is shown, but if I click on the «+» or «-», the step value no longer works. It only adds one by one. Is this no longer possible? I tried to deactivate all other plugins, but the problem still exists. Until now, It was only possible to chose 2, 4, 6, etc. * Thanks for your help Jeannette * [https://wordpress.org/plugins/quantities-and-units-for-woocommerce/](https://wordpress.org/plugins/quantities-and-units-for-woocommerce/) Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Nick Verwymeren](https://wordpress.org/support/users/greatwitenorth/) * (@greatwitenorth) * [10 years, 2 months ago](https://wordpress.org/support/topic/step-value-problem/#post-7217864) * If you have increment buttons it means you’re using another plugin or your theme is adding them in (unless you’re talking about the browsers built in buttons). Most likely the increment buttons are not correctly picking up the right step value. Do you have a link to you site where the issue is occurring? * Thread Starter [Aitutakiraro](https://wordpress.org/support/users/jeannettepeter6/) * (@jeannettepeter6) * [10 years, 2 months ago](https://wordpress.org/support/topic/step-value-problem/#post-7218048) * The increment buttons are from the theme. With the plugin »quanitities and units for woocommerce«, the layout looks very good (as originally) but then the 2-step does not work. By deactivating the plugin, the 2-step does work, but the layout looks very bad. I actually used this plugin to «override» the bad layout. Here you can see the problem: [http://www.indianocean.ch/test/frottierwaesche/produkt/esprit-grade-gaeste-handtuch/](http://www.indianocean.ch/test/frottierwaesche/produkt/esprit-grade-gaeste-handtuch/) This product might only be sold in 2/4/6/8/… pieces. If the «+» button is clicked, the step is going up only by 1 (instead of 2). Actually, the plugin is activated. As soon as I deactivate the plugin, steps are correctly, but in a very bad layout. Please check and if you want to see it without plugin, let me know and I will deactivate it. I’m working on a test version. thks for your help * Plugin Author [Nick Verwymeren](https://wordpress.org/support/users/greatwitenorth/) * (@greatwitenorth) * [10 years, 2 months ago](https://wordpress.org/support/topic/step-value-problem/#post-7218050) * You’re most likely going to have to remove the code from the theme for the built in increment buttons. They are conflicting with the QI plugin. Probably the best solution is to not use QI buttons and just style the increment buttons using your own CSS. * [atomicnation](https://wordpress.org/support/users/atomicnation/) * (@atomicnation) * [10 years ago](https://wordpress.org/support/topic/step-value-problem/#post-7218174) * Hi Nick, first of all, thank for this plugin it’s simple and user friendly, just what I needed. * The only problem comes with the step values. The browser built in UP and DOWN buttons are not catching the 5 products step I configured. * Any ideas of how to solve it? * Thanks! * Plugin Author [Nick Verwymeren](https://wordpress.org/support/users/greatwitenorth/) * (@greatwitenorth) * [10 years ago](https://wordpress.org/support/topic/step-value-problem/#post-7218175) * This is most likely due to your theme already providing increment buttons and overriding QI’s functionality. Are you sure that your theme’s javascript is not overriding the increment button functionality. Most theme’s don’t implement the increment button functionality correctly. The 2 most common issues are rounding errors, and forgetting to implement the correct step values. Can you provide a link? * [angelmh22](https://wordpress.org/support/users/angelmh22/) * (@angelmh22) * [9 years, 11 months ago](https://wordpress.org/support/topic/step-value-problem/#post-7218215) * I’m having the same issue in my site: the minimum quantity has been applied but the incrementals go by 1 instead of 6. Example: [http://tinyurl.com/jp4573k](http://tinyurl.com/jp4573k). Ok, so the theme is including some buttons that are not compatible with the plugin. What is the adjustment that has to be made in order to work? * Any pointers will help very much, thank you. * Plugin Author [Nick Verwymeren](https://wordpress.org/support/users/greatwitenorth/) * (@greatwitenorth) * [9 years, 10 months ago](https://wordpress.org/support/topic/step-value-problem/#post-7218216) * I would recommend disabling your theme’s increment buttons (this varies from easy to difficulty on most themes), then installing [Quantity Increment Buttons](https://wordpress.org/plugins/quantity-increment-buttons-for-woocommerce/). Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘step value problem’ is closed to new replies. * ![](https://ps.w.org/quantities-and-units-for-woocommerce/assets/icon-256x256. png?rev=1276756) * [Quantities and Units for WooCommerce](https://wordpress.org/plugins/quantities-and-units-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/quantities-and-units-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/quantities-and-units-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/quantities-and-units-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/quantities-and-units-for-woocommerce/reviews/) * 7 replies * 4 participants * Last reply from: [Nick Verwymeren](https://wordpress.org/support/users/greatwitenorth/) * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/step-value-problem/#post-7218216) * Status: not resolved