Title: Stop Emails & Customize Extra Fields
Last modified: July 1, 2025

---

# Stop Emails & Customize Extra Fields

 *  Resolved [astraea98](https://wordpress.org/support/users/astraea98/)
 * (@astraea98)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/stop-emails-customize-extra-fields/)
 * Hello,
 * I have two challenges that I need help solving.
 * The first one is related to ticket selling. I’m selling tickets using paypal 
   and when a user completes a purchase, they receive 4 emails: the email with the
   tickets, the order details email from eventin, the order details from woocommerce
   and the paypal email. However, I don’t really need to send the eventin order 
   details email as I prefer the woocommerce one. Any way to disable the sending
   of this specific email? I still want all the other emails.
   The second challenge
   is related with the ticket details. I’m selling tickets for an event that can
   be both virtual and in person. I added some extra fields asking for example if
   the attendee has any food restrictions. This makes sense for those that buy the
   in person email but does not make sense for those that buy the virtual attendance
   ticket. Any way to hide/show these fields based on ticket type?Thank you
    -  This topic was modified 11 months, 1 week ago by [astraea98](https://wordpress.org/support/users/astraea98/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [Md Mahbub Morshed Chowdhury](https://wordpress.org/support/users/faheem96dev/)
 * (@faheem96dev)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/stop-emails-customize-extra-fields/#post-18537145)
 * Hi [@astraea98](https://wordpress.org/support/users/astraea98/),
 * Thank you so much for reaching out to us! Regarding your first question:
 * Yes, you can disable the Eventin order confirmation email. Please follow the 
   screenshots below:
    - To turn off **all Eventin order-related emails**, go to:
      🔗 [https://prnt.sc/qCTt8_C9iZAL](https://prnt.sc/qCTt8_C9iZAL)
    - If you only want to **disable the attendee ticket email**, you can do that
      from here:
      🔗 [https://prnt.sc/eCj_4djOAb15](https://prnt.sc/eCj_4djOAb15)
      🔗 [https://prnt.sc/IOokE8DRTEke](https://prnt.sc/IOokE8DRTEke)
 * > ⚠️ At this moment, we **do not support disabling only the Eventin order email
   > while keeping the attendee email active**. You can either:
   >  - Turn off the full Eventin email system, or
   >  - Turn off only the attendee email — but not separately for the order confirmation.
 * ✅ Regarding your second question:
 * Currently, **Eventin does not support showing/hiding extra fields based on ticket
   type**. All extra fields apply to all tickets equally, regardless of whether 
   it’s a virtual or in-person ticket.
 * We understand how useful this feature would be, and we’ve noted it as a valuable
   suggestion for future improvements.
 * Thanks again for using Eventin! If you have any other questions, feel free to
   reach out anytime.
 * Best regards,
   M Mahbub

Viewing 1 replies (of 1 total)

The topic ‘Stop Emails & Customize Extra Fields’ is closed to new replies.

 * ![](https://ps.w.org/wp-event-solution/assets/icon-256x256.gif?rev=2710819)
 * [Eventin – Event Calendar, Event Registration, Tickets & Booking (AI Powered)](https://wordpress.org/plugins/wp-event-solution/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-event-solution/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-event-solution/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-event-solution/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-event-solution/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-event-solution/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Md Mahbub Morshed Chowdhury](https://wordpress.org/support/users/faheem96dev/)
 * Last activity: [11 months, 1 week ago](https://wordpress.org/support/topic/stop-emails-customize-extra-fields/#post-18537145)
 * Status: resolved