stopped working suddenly

  • Resolved baldzius

    (@baldzius)


    7 years, 9 months ago

    Hi,

    This needs to be said. Great plugin. Thank you for creating great product.

    Started using this plugin several weeks ago and all was fine but suddenly one of my websites stopped accepting login credentials, it doesn’t even go to OTP screen just loops back as if username or password is wrong. Logged in after disabling the plugin. I am pretty sure some plugin update is causing this as it was working fine as I have another website with same theme and security plugins and all is fine. Just this website has lots of plugins and everything is up to date.
    Do you have any suggestions how to find out the culprit (my 6th sense is telling me it’s plugin clash). I am not a developer but can easily do sysadmin tasks.

    Thank you,
    Aldas

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    7 years, 9 months ago

    Hi,

    To disable all other plugins go to your ‘Plugins’ screen in your WP dashboard, and de-activate them there. You could also switch to a default theme (e.g. TwentySeventeen). Then log-out re-load the login page after doing so.

    David

    scottbrownconsulting

    (@scottbrownconsulting)

    7 years, 9 months ago

    I had this suddenly happen too on a site I was going in to do routine updates. Exactly as described, an OTP failure message when submitting login and pw, before ever seeing the 2FA screen.

    Disabled 2FA by adding define('TWO_FACTOR_DISABLE', true); to wp-config.php. Logged in and did my updates, which were updating a theme and five plugins. When done, reenabled 2FA by removing define('TWO_FACTOR_DISABLE', true); from wp-config.php. Upon trying it, 2FA login worked fine again. Not sure whether what jogged it was the process of disabling and reenabling, or one of the updates. In any case, it is working again.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    7 years, 9 months ago

    It sounds like some other component caused a JavaScript error, preventing the TFA JavaScript from running.

    Thread Starter baldzius

    (@baldzius)

    7 years, 9 months ago

    I don’t have any JS errors. Also nothing after enabling WP debug mode. Will go through disabling plugins 1by1 and see if I can chase down the problematic one.

    Thread Starter baldzius

    (@baldzius)

    7 years, 9 months ago

    It’s Uncanny LearnDash Toolkit plugin. I have a support channel and will open a ticket with devs there. Closing.

    scottbrownconsulting

    (@scottbrownconsulting)

    7 years, 9 months ago

    That one isn’t present in my environment but it’s a prod site with some 30 or so plugins so I’m not really at liberty to test. Besides the condition self cleared and I would like nothing more than to not reproduce it.

    Thread Starter baldzius

    (@baldzius)

    7 years, 9 months ago

    Are you using standard WP login url? My issue is related to plugin which creates custom login page hence the issue.

    scottbrownconsulting

    (@scottbrownconsulting)

    7 years, 9 months ago

    Yes

Viewing 8 replies - 1 through 8 (of 8 total)

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