Title: Stopt Working – Is working again
Last modified: September 3, 2016

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# Stopt Working – Is working again

 *  [suay](https://wordpress.org/support/users/suay/)
 * (@suay)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/stopt-working/)
 * Someone had changed the restriction on the location now its working as expected.
   
   Thanks for the support.
 * OLD:
    With this Error:
 * Error: Unsupported get request. Please read the Graph API documentation at [https://developers.facebook.com/docs/graph-api](https://developers.facebook.com/docs/graph-api)
   
   Type: GraphMethodException Code: 100

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [David](https://wordpress.org/support/users/dwyffels/)
 * (@dwyffels)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/stopt-working/#post-8067611)
 * Usually such an error indicates the Page ID is the underlying issue. Sometimes
   it is because the ID was misspelled, non-existent account, or from a restricted
   account. It could also indicate use of an improper access token.
 * The first check to make is to determine if either you page ID or access token
   is the underlying issue. Copy and paste each (as you have them entered in your
   plugin settings) into the form on our demo page [here](http://smashballoondemo.com/)
   which allows you to test them both individually and together to see if they are
   working.
 * If they both test out OK then please submit a support ticket [here](https://smashballoon.com/custom-facebook-feed/support/)
   along with your plugin’s System Info which will allow us to troubleshoot the 
   underlying issue further.
 * You will find your plugin’s System Info by going to your: WordPress DashBoard–
   Facebook Feed – Settings – Support (tabbed page) – select all text in the info
   box, copy and paste your ‘System Info’ into your support request.
 * In the meantime, I hope your weekend is going great.
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/stopt-working/#post-8067619)
 * Hey suay,
 * We have an [error message reference here](https://smashballoon.com/custom-facebook-feed/docs/errors/)(
   which is linked to under the error message you see on your site) which provides
   solutions for any Facebook API error you may be receiving. As David mentioned,
   this is usually related to the **Facebook page having a restriction on it** (
   age or location) which means that the data is not accessible via the Facebook
   API.
 * This review seems like it would be better suited as a support request – especially
   as the issue isn’t caused by the plugin but by your Facebook page itself. We 
   offer quick and effective support to all users of this free plugin – even on 
   weekends – all you have to do is ask! There is a WordPress support forum [here](https://wordpress.org/support/plugin/custom-facebook-feed),
   or you can request support through [our website](https://smashballoon.com/custom-facebook-feed/support/)
   for free too. We also have a large library of searchable [help documentation](https://smashballoon.com/custom-facebook-feed/faq/)
   on our website.
 * If you get back to us with the info David requested then we can help you get 
   this issue resolved right away. And to anyone else reading this who may have 
   an issue – just ask us for help!
 * John
 *  Thread Starter [suay](https://wordpress.org/support/users/suay/)
 * (@suay)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/stopt-working/#post-8067622)
 * Someone had changed the restriction on the location now its working as expected.
   
   Thanks for the support.
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/stopt-working/#post-8067623)
 * Glad to hear the problem is resolved suay, and thanks for updating your review.
   If you have any other problems in future just let us know and we’d be happy to
   help!
 * John

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Stopt Working – Is working again’ is closed to new replies.

 * ![](https://ps.w.org/custom-facebook-feed/assets/icon-256x256.png?rev=2700775)
 * [Smash Balloon Social Post Feed - Simple Social Feeds for WordPress](https://wordpress.org/plugins/custom-facebook-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/custom-facebook-feed/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/custom-facebook-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-facebook-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-facebook-feed/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/stopt-working/#post-8067623)