Title: store connection error
Last modified: September 18, 2016

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# store connection error

 *  Resolved [yogart](https://wordpress.org/support/users/yogart/)
 * (@yogart)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/store-connection-error/)
 * Hi
 * I’ve been getting a store connection error for quite some time now. I was hoping
   it going to be fixed, thus I just waited. But it doesn’t look like…
 * When I set up a connection in the Android app and press “test” it says “store
   connection error”. I can’t see any product, customers or orders.
 * However, when a new order is placed in my shop, I get a notification on the Android
   app. Thus, the connection seems to work somehow…
 * I’d really get this thing to work again. It used to be such a great app!
 * I’m using version 1.2.3 of the MA Connector plugin. And the latest version of
   all plugins (e.g. WooCommerce), themes etc.
 * Cheers
    Daniel
    -  This topic was modified 9 years, 8 months ago by [yogart](https://wordpress.org/support/users/yogart/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [eMagicOne](https://wordpress.org/support/users/emagicone/)
 * (@emagicone)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/store-connection-error/#post-8197364)
 * Hello!
 * Thank you for using Mobile Assistant application.
 * As to connection issue, you have described, we need to check this case from our
   side. Could you please provide us your store admin access details and FTP credentials
   via email [mobile@emagicone.com](https://wordpress.org/support/topic/store-connection-error/mobile@emagicone.com?output_format=md).
   We’ll do our best to investigate your case as soon as possible and get back to
   you with the results.
 * Best regards
 * eMagicOne
 *  Thread Starter [yogart](https://wordpress.org/support/users/yogart/)
 * (@yogart)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/store-connection-error/#post-8199853)
 * Hi
 * Giving my admin credentials to somebody I don’t know isn’t really my favorite
   thing to do…
 * What about you posting the top three reasons why connections don’t work according
   to your experience? I’d try to investigate on those first myself.
 * Is there any logfile I could send to you?
 * Cheers
    Daniel
 *  Plugin Author [eMagicOne](https://wordpress.org/support/users/emagicone/)
 * (@emagicone)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/store-connection-error/#post-8201573)
 * Hello!
 * First we should indicate that we guarantee the security of details our clients
   provide. We are on the market for more than 10 years and value our reputation.
   
   In any case, as you have requested, we provide you the possible reasons of connection
   issue you have: – your hosting adds javascript to the server response – app gets
   wrong content-type in response from server – you use cloud proxy Since we do 
   not have this specific information about your server, we can’t provide you the
   workable solution. If possible, you can provide us Mobile Assistant QR code via
   email [mobile@emagicone.com](https://wordpress.org/support/topic/store-connection-error/mobile@emagicone.com?output_format=md)
   so we could investigate your case.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘store connection error’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [eMagicOne](https://wordpress.org/support/users/emagicone/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/store-connection-error/#post-8201573)
 * Status: resolved