Title: Store Setup issue Last modified: May 7, 2022 --- # Store Setup issue * Resolved [Easin Arafat](https://wordpress.org/support/users/e4rafat/) * (@e4rafat) * [4 years, 1 month ago](https://wordpress.org/support/topic/store-setup-issue/) * Hello, * We are trying to setup Woocommerce on our website and are running into a problem in the Store Setup. During the “Store Details” page, we enter our store details then **clicked the continue button but it stayed at same page**. It is not taking me to the next steps. Please have a look at the image. * [image link](https://ibb.co/q07NdHS) * after clicking it’s not taking me to the next step it remains same.. * How can I fix that? * Thank You Good People Viewing 7 replies - 1 through 7 (of 7 total) * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 1 month ago](https://wordpress.org/support/topic/store-setup-issue/#post-15624170) * Hi [@e4rafat](https://wordpress.org/support/users/e4rafat/) * I understand that the WooCommerce setup is not advancing beyond the “Store Details” page. * A a first step can you please temporarily switch to a default WP theme like Twenty Twenty-One or [Storefront](https://wordpress.org/themes/storefront/) and re-try the installation? You can switch back to your preferred theme later. * **1. **If that doesn’t help please let us know how are you installing it, for example, from the downloaded zip file? * **2.** Could you please also share with us the following: 1. System Status: You can find it via **WooCommerce > Status**. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. 2. Fatal Error Log: Share a copy of any fatal error log found under **WooCommerce > System Status > Logs** (if available). * Thread Starter [Easin Arafat](https://wordpress.org/support/users/e4rafat/) * (@e4rafat) * [4 years, 1 month ago](https://wordpress.org/support/topic/store-setup-issue/#post-15625811) * Hello [@margaretwporg](https://wordpress.org/support/users/margaretwporg/) , * I have temporarily switched to a default WP theme Twenty Twenty-One or Storefront and re-tried the installation * I have downloaded that plugin zip and then installed it. Actually, I have tried it in both way but each time having same issue . * I have followed your steps but same ..here is my system status and log info that you asked for * ``` ### WordPress Environment ### WordPress address (URL): https://braceclothings.com Site address (URL): https://braceclothings.com WC Version: 6.4.1 REST API Version: ✔ 6.4.1 WC Blocks Version: ✔ 7.2.2 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.3.2 Log Directory Writable: ✔ WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.29 PHP Post Max Size: 1 GB PHP Time Limit: 1500 PHP Max Input Vars: 2000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.34-MariaDB-cll-lve Max Upload Size: 1 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.4.1 WC Database Prefix: wpnp_ Total Database Size: 4.69MB Database Data Size: 3.24MB Database Index Size: 1.45MB wpnp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpnp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpnp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpnp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpnp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wpnp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wpnp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_options: Data: 2.33MB + Index: 0.06MB + Engine InnoDB wpnp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpnp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpnp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wpnp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpnp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpnp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpnp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wpnp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpnp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 1 page: 7 post: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (2) ### WooCommerce: by Automattic – 6.4.1 WP Reset: by WebFactory Ltd – 1.95 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #6 - /index.php/shop/ Cart: #7 - /index.php/cart/ Checkout: #8 - /index.php/checkout/ My account: #9 - /index.php/my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Storefront Version: 4.1.0 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 2 Oldest: 2022-05-08 10:28:49 +0000 Newest: 2022-05-08 10:45:49 +0000 ### Status report information ### Generated at: 2022-05-08 11:05:12 +00:00 ``` * Log: * ``` 2022-05-04T04:48:05+00:00 CRITICAL Uncaught Error: Call to a member function expand_user() on bool in /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php:163 Stack trace: #0 /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php(73): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->expand_and_sanitize_user_meta(Object(WP_User)) #1 /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1354): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->calculate_checksum('1', '1', NULL, false) #2 /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-rest-endpoints.php(432): Automattic\Jetpack\Sync\Replicastore->checksum_histogram('usermeta', 1, NULL, NULL, Array, false, '', false, false, false) #3 /home/bracldih/public_ht in /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php on line 163 ``` * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years, 1 month ago](https://wordpress.org/support/topic/store-setup-issue/#post-15626445) * Hello, * That’s odd. * If you are using the Chrome browser please do a right-click > click on inspect, and let us know if you are receiving any console errors? * You can deactivate temporarily all plugins except WooCommerce, and try again to install WooCommerce again. * Let us know if this worked for you. * Thread Starter [Easin Arafat](https://wordpress.org/support/users/e4rafat/) * (@e4rafat) * [4 years, 1 month ago](https://wordpress.org/support/topic/store-setup-issue/#post-15626762) * Hello, I have deactivated all plugins except woocommerce and tried still the same result * here is the image of my console : * [image chrome console](https://ibb.co/xHGx1w6) * [image firefox console](https://ibb.co/dPTWpSK) * NB: I have no extension in my firefox .. so I tried with Firefox browser and had the same issue and the same error in console * thank you - This reply was modified 4 years, 1 month ago by [Easin Arafat](https://wordpress.org/support/users/e4rafat/). * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 1 month ago](https://wordpress.org/support/topic/store-setup-issue/#post-15626955) * Hi [@e4rafat](https://wordpress.org/support/users/e4rafat/) * Thanks for trying that. * It seems the problem originated when the **WooCommerce Payments** plugin and ** Jetpack** were installed on `2022-05-04`. This can be seen here: `...wp-content/ plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/...` * Now even though those plugins have been removed, the setup refuses to run normally. * Since you’re just setting up WooCommerce, there is nothing to lose – We recommend uninstalling WooCommerce **completely** as explained in this guide ([https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/#uninstalling-woocommerce](https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/#uninstalling-woocommerce)) and start from scratch afresh. * * _Please note that it is not sufficient to just delete the WooCommerce plugin._ * Hope this leads to a resolution. - This reply was modified 4 years, 1 month ago by [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/). Reason: spelling correction * Thread Starter [Easin Arafat](https://wordpress.org/support/users/e4rafat/) * (@e4rafat) * [4 years, 1 month ago](https://wordpress.org/support/topic/store-setup-issue/#post-15627599) * Thank You so much, I have **resolved** it * It’s a domain-related issue I contacted my hosting provider then they checked and fixed that. After that, I tried to setup woocommerce store details …this time I have successfully done it * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 1 month ago](https://wordpress.org/support/topic/store-setup-issue/#post-15627624) * Awesome! Glad to hear it is sorted. 🙂 * Please feel free to open a new topic if you need help with anything else. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Store Setup issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [store setup](https://wordpress.org/support/topic-tag/store-setup/) * 7 replies * 3 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/store-setup-issue/#post-15627624) * Status: resolved