Title: STORE_DEVICE_NOT_ACTIVATED error Last modified: November 26, 2025 --- # STORE_DEVICE_NOT_ACTIVATED error * Resolved [swillenberger](https://wordpress.org/support/users/swillenberger/) * (@swillenberger) * [6 months, 2 weeks ago](https://wordpress.org/support/topic/store_device_not_activated-error/) * We recently changed plans with our hosting company and they migrated the site. Since then we are no longer able to process payments as it comes back with the following error: * `Response code: 403message: Forbiddenheaders: Array([date] => Wed, 26 Nov 2025 15:33:15 GMT[content-type] => application/json;charset=UTF-8[content-length] => 220[poynt-request-id] => 36ea482e-70f2-4a60-bdbd-17a6f1184363[x-request-id] => 36ea482e-70f2-4a60-bdbd-17a6f1184363[poynt-build-info] => 1.4.487-2025-11- 20T00:57:33Z[instance-id] => poynt-fargate/d864bb7be93b41b99d4dc9c064bfdb26[poynt- error-code] => STORE_DEVICE_NOT_ACTIVATED)body: {"code":"STORE_DEVICE_NOT_ACTIVATED"," httpStatus":403,"message":"Store device has not been activated.","developerMessage":" No record found for the store device [null].","requestId":"36ea482e-70f2-4a60- bdbd-17a6f1184363"} * I tried resetting the app key and saving but still the same error. Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Support [kaylaskyverge](https://wordpress.org/support/users/kaylaskyverge/) * (@kaylaskyverge) * [6 months, 1 week ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18741815) * Hey there, * Kayla here, thanks for contacting SkyVerge about our GoDaddy Payments plugin! I’m happy to help! :)I’m sorry for the delay in responding to you. We’re currently experiencing a very high volume of support requests and are working hard to help as quickly as possible. * I’m sorry to hear that you are seeing that 403 error following the migration to your new host; I appreciate you getting me up to speed on what you’ve tried on your end to resolve this. Sometimes we see this error due to some of the connection data not properly carrying over; in your dashboard, can you please navigate to /wp-admin/options.php, search for “payments_poynt”, and check that the fields are populated? This error leads me to believe that either the serviceId or siteStoreId may be blank. For security, please do not add any information such as IDs or API keys from this page to the forum; can you tell me if any of the fields you see are blank? * All the best, * Plugin Support [kaylaskyverge](https://wordpress.org/support/users/kaylaskyverge/) * (@kaylaskyverge) * [6 months ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18749733) * Hey there, * It has been a long time since we heard from you, so I’m going to mark this topic as resolved. * If you’re still experiencing issues please [take a look at our FAQs](https://wordpress.org/plugins/godaddy-payments/faq/) for more information and [create a new thread](https://wordpress.org/support/plugin/godaddy-payments/#new-post) if you have further questions. * Thanks, * Thread Starter [swillenberger](https://wordpress.org/support/users/swillenberger/) * (@swillenberger) * [5 months, 3 weeks ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18761729) * Sorry for the delay in getting back. There are *no* “payment_poynt” options in the options.php file at all (actually no payments_anything) * Plugin Support [kaylaskyverge](https://wordpress.org/support/users/kaylaskyverge/) * (@kaylaskyverge) * [5 months, 3 weeks ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18762478) * Hi [@swillenberger](https://wordpress.org/support/users/swillenberger/), * Thank you for getting back to me! It’s odd to see that metadata is not displaying whatsoever, and could be indicating that the plugin didn’t carry over completely in the migration. Would you mind visiting Plugins> Installed Plugins, deactivating then deleting our plugin, and then reinstalling it? Once that is complete, can you run a test transaction and let me know if things are working as expected? Cheers, * Thread Starter [swillenberger](https://wordpress.org/support/users/swillenberger/) * (@swillenberger) * [5 months, 3 weeks ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18762726) * Actually, in anticipation of that request, I have already completely uninstall and re-installed the plugin. Oddly, the settings (api key and application id) were still saved. Same error(s) * Plugin Support [kaylaskyverge](https://wordpress.org/support/users/kaylaskyverge/) * (@kaylaskyverge) * [5 months, 3 weeks ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18763209) * Hi [@swillenberger](https://wordpress.org/support/users/swillenberger/), * Thank you for the quick reply! I appreciate you preemptively taking that troubleshooting step. 🙂 I believe that we will find the answer in the options.php list still; since searching for payments and payments_poynt did not yield any results, can you search via **Ctrl+F** (Windows/Linux) or **Cmd+F** (Mac) for wc_poynt_is_active and let me know if it indicates yes or no? Ultimately, I may need to refer you to phone or text/ chat support, as these forums limit what information I can see about your GoDaddy Payments profile, but I’d like to see what that setting indicates. Cheers, * Thread Starter [swillenberger](https://wordpress.org/support/users/swillenberger/) * (@swillenberger) * [5 months, 2 weeks ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18768840) * Hope you had a good holiday. The word “poynt” doesn’t even appear in the wp-admin/ options.php file. * Plugin Support [kaylaskyverge](https://wordpress.org/support/users/kaylaskyverge/) * (@kaylaskyverge) * [5 months, 2 weeks ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18769978) * Hi [@swillenberger](https://wordpress.org/support/users/swillenberger/), Thank you for checking on that! I hope you had a great holiday as well.The complete absence of any “poynt” entries in your options.php file is definitely unusual and suggests that the plugin isn’t fully initializing or storing its configuration data properly after the migration. This would explain why you’re getting the “ STORE_DEVICE_NOT_ACTIVATED” error – the plugin can’t authenticate because it’s missing the critical connection metadata. * A few questions to help narrow this down: 1 When you reinstalled the plugin and the API key/Application ID were still saved – where are you seeing those saved?( WooCommerce > Settings > Payments > GoDaddy Payments?)2 After reinstalling, did you need to re-authorize the connection with GoDaddy at all, or did it appear to still be “connected”?3 Has your site URL changed at all during the migration( including HTTP vs HTTPS)?Since the plugin settings appear to be saving somewhere but aren’t creating the expected database entries, I’d recommend:1 Try disconnecting and reconnecting your GoDaddy account completely through the plugin settings2 Check with your hosting provider to ensure there are no database restrictions or caching issues that might prevent the plugin from writing to wp_optionsLet me know if you have any questions!Cheers,
Kayla * Thread Starter [swillenberger](https://wordpress.org/support/users/swillenberger/) * (@swillenberger) * [5 months, 2 weeks ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18770095) * 1 When you reinstalled the plugin and the API key/Application ID were still saved– where are you seeing those saved? (WooCommerce > Settings > Payments > GoDaddy Payments?) _**That is where they are appearing yes.**_2 After reinstalling, did you need to re-authorize the connection with GoDaddy at all, or did it appear to still be “connected”?**_There is/was no option to “re-authorize” or “connect”, the settings are there with no other connection options_**3 Has your site URL changed at all during the migration (including HTTP vs HTTPS)?**_The url (including protocol) remained the same after migration._** * I will try to “disconnect” the account and, if that fails, I will contact the hosting provider about any file writing issues. * Plugin Support [kaylaskyverge](https://wordpress.org/support/users/kaylaskyverge/) * (@kaylaskyverge) * [5 months, 2 weeks ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18770127) * Hi [@swillenberger](https://wordpress.org/support/users/swillenberger/) , * Thank you so much for the update! Please keep me updated on what your hosting company says, and let me know if you have any questions along the way. * Have a great day! * Cheers, * Thread Starter [swillenberger](https://wordpress.org/support/users/swillenberger/) * (@swillenberger) * [5 months, 1 week ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18775426) * As I expected, the hosting company was useless — kept pointing fingers at the plugin (even though I pointed out that it was working fine until they migrated it). I will try and delete all the poynt entries I find in the WP database (wp_options I believe), and reinstall the plugin and see if that works * Thread Starter [swillenberger](https://wordpress.org/support/users/swillenberger/) * (@swillenberger) * [5 months, 1 week ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18775461) * ```wp-block-code 2026-01-05T19:31:16+00:00 Notice Requestmethod: POSTuri: https://services.poynt.net/businesses/e83cfecc-4d30-4145-8f88-c304284bf227/cards/tokenizeuser-agent: GoDaddy-Payments-for-WooCommerce/1.7.6 (WooCommerce/10.4.3; WordPress/6.9)headers: Array([content-type] => application/json[accept] => application/json[Api-Version] => 1.2[Poynt-Request-Id] => 250c955b-422e-4203-880c-a1c215ba070b[Authorization] => **)body: {"nonce":"35fcd78d-d3b5-4c0f-afe3-59134bb2d4da"}duration: 1.09915sCONTEXT: {"_legacy":true}2026-01-05T19:31:16+00:00 Notice Responsecode: 201message: Createdheaders: Array([date] => Mon, 05 Jan 2026 19:31:16 GMT[content-type] => application/json;charset=UTF-8[content-length] => 1766[poynt-request-id] => 250c955b-422e-4203-880c-a1c215ba070b[x-request-id] => 250c955b-422e-4203-880c-a1c215ba070b[poynt-build-info] => 1.4.495-2025-12-15T21:47:47Z[instance-id] => poynt-fargate/02c7581d7357478280d361d80c663c37)body: {"avsResponse":{"addressResult":"MATCH","postalCodeResult":"MATCH"},"cardOnFile":false,"financialInstrumentOnFile":false,"cvvResponse":"MATCH","card":{"type":"VISA","source":"DIRECT","expirationMonth":9,"expirationYear":2028,"id":719197312,"numberFirst6":"404561","numberLast4":"9961","numberMasked":"4034910061","numberHashed":"AEEDCD3E55B23147D22F4378089DAC767D48D5DEFBD60AAA630FDF55882A15B0","cardHolderFirstName":"Sven","cardHolderLastName":"Willenberger","cardHolderFullName":"Sven Willenberger","cardId":"29253e77-a918-46ff-904a-8193ff2bd3c6"},"financialInstrumentType":"CARD","customerUserId":728993061,"applicationId":"urn:aid:cb9b1a98-15e7-41a1-a9e0-66f9e4d70afa","paymentToken":"eyJhbGciOiJSUzI1NiJ9.eyJwb3ludC5hdXIiOiJ1cm46YWlkOmNiOWIxYTk4LTE1ZTctNDFhMS1hOWUwLTY2ZjllNGQ3MGFmYSIsInBveW50LmNpZCI6IjI5MjUzZTc3LWE5MTgtNDZmZi05MDRhLTgxOTNmZjJiZDNjNiIsInBveW50LmNzbiI6IjEyOTI2NzA5MDc0ODU5MjM4MjI2IiwicG95bnQuZXBtIjo4LCJpc3MiOiJodHRwczpcL1wvc2VydmljZXMuuho2bnQubmV0IiwicG95bnQua2lkIjoxMjkyNjcwOTA3NDg1OTIzODIyNiwicG95bnQucGxmIjoiMDA2MSIsInBveW50LmVweSI6MjAyOCwicG95bnQuYml6IjoiZTgzY2ZlY2MtNGQzMC00MTQ1LThmODgtYzMwNDI4NGJmMjI3IiwicG95bnQucG10IjoiMzVmY2Q3OGQtZDNiNS00YzBmLWFmZTMtNTkxMzRiYjJkNGRhIiwiZXhwIjoxODUxMzYzMDc2LCJpYXQiOjE3Njc2NDE0NzYsImp0aSI6IjM1ZmNkNzhkLWQzYjUtNGMwZi1hZmUzLTU5MTM0YmIyZDRkYSJ9.Su8UxKbblYVaiyPhx2gdZLXhYFIHd0WKoekLHZSRpSVEdJu0I63CRuDVfQJa69FKw3aKKj0z1OqSN8a3mjO_BJs8kziJicJtQ53bJE1ZleQTlNVQ9GT0sScCEqrHIEFce9ISXcaJYKOTifJ9zZ0kHhBY4hvBTxXLsp73EO3LNnhDHGyDaE5SIY1rLeyyMO2ekHd_9Nf5nrNOhrUwf3ZC8c1y_KZXD_ZfXwsk33UQDeRm-WQnUOyKvJuKDl-iSbZgQnvsaaIprY4mtsoNfSohMnwydmU5FtelY3OFG66laI9N_ymwl1wDqK6ju5x0O8dUukU_M0rtqJWGmJrUW4QxkA","status":"ACTIVE","token":"35fcd78d-d3b5-4444-afe3-59134bb2d4da","id":"35fcd78d-d3b5-4c0f-afe3-59134bb2d4da"}CONTEXT: {"_legacy":true}2026-01-05T19:31:17+00:00 Notice Requestmethod: POSTuri: https://services.poynt.net/businesses/e83cfecc-4d30-4444-8f88-c304284bf227/cards/tokenize/chargeuser-agent: GoDaddy-Payments-for-WooCommerce/1.7.6 (WooCommerce/10.4.3; 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WordPress/6.9)headers: Array([content-type] => application/json[accept] => application/json[Api-Version] => 1.2[Poynt-Request-Id] => e74f9767-234c-4dc2-b4fc-7bb47e386e37[Authorization] => ****)body: {"context":{"businessId":"e83cfecc-4d30-4444-8f88-c304284bf227","sourceApp":"Poynt a GoDaddy Brand for WooCommerce\/1.7.6"},"amounts":{"transactionAmount":1700,"orderAmount":1700,"currency":"USD"},"fundingSource":{"cardToken":"eyJhbGciOiJSUzI1NiJ9.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.Su8UxKbblYVaiyPhx2gdZLXhYFIHd0WKoekLHZSRpSVEdJu0I63CRuDVfQJa69FKw3aKKj0z1OqSN8a3mjO_BJs8kziJicJtQ53bJE1ZleQTlNVQ9GT0sScCEqrHIEFce9ISXcaJYKOTifJ9zZ0kHhBY4hvBTxXLsp73EO3LNnhDHGyDaE5SIY1rLeyyMO2ekHd_9Nf5nrNOhrUwf3ZC8c1y_KZXD_ZfXwsk33UQDeRm-WQnUOyKvJuKDl-iSbZgQnvsaaIprY4mtsoNfSohMnwydmU5FtelY3OFG66laI9N_ymwl1wDqK6ju5x0O8dUukU_M0rtqJWGmJrUW4QxkA","entryDetails":{"customerPresenceStatus":"ECOMMERCE","entryMode":"KEYED"},"verificationData":{"cardHolderBillingAddress":{"line1":"6333 Franklin View Dr","line2":"","city":"El Paso","territory":"TX","postalCode":"79912","countryCode":"US"}}},"notes":"The Desert Moon Emporium - Order 1500","references":[{"type":"CUSTOM","customType":"POYNT_COLLECT","id":"ed5a3f47-5afa-4fab-8967-e67d241d5ac7"},{"type":"POYNT_ORDER","id":"983a7327-d28e-4dff-b220-f20f2dfc2573"}],"authOnly":false,"partialAuthEnabled":false,"action":"SALE","receiptEmailAddress":"sven@willenberger.com","shippingAddress":{"line1":"317 Casper View Dr","line2":"","city":"El Paso","territory":"TX","postalCode":"79924","countryCode":"US"}}duration: 0.9254sCONTEXT: {"_legacy":true}2026-01-05T19:31:17+00:00 Notice Responsecode: 403message: Forbiddenheaders: Array([date] => Mon, 05 Jan 2026 19:31:17 GMT[content-type] => application/json;charset=UTF-8[content-length] => 220[poynt-request-id] => e74f9767-234c-4dc2-b4fc-7bb47e386e37[x-request-id] => e74f9767-234c-4dc2-b4fc-7bb47e386e37[poynt-build-info] => 1.4.495-2025-12-15T21:47:47Z[instance-id] => poynt-fargate/8f9dcddd78654be79acec5b48c220b6d[poynt-error-code] => STORE_DEVICE_NOT_ACTIVATED)body: {"code":"STORE_DEVICE_NOT_ACTIVATED","httpStatus":403,"message":"Store device has not been activated.","developerMessage":"No record found for the store device [null].","requestId":"e74f9767-234c-4dc2-b4fc-7bb47e386e37"}CONTEXT: {"_legacy":true}2026-01-05T19:31:17+00:00 Notice ForbiddenAdditional context{"_legacy": true} ``` * I obfuscated data that may be sensitive, but this is what occurred when I completely uninstalled the app, removed *anything* to do with poynt from the wp_options table in the database, reinstalled the app, created a new key and activated it. Still getting that error about device not found. * Plugin Support [kaylaskyverge](https://wordpress.org/support/users/kaylaskyverge/) * (@kaylaskyverge) * [5 months, 1 week ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18775482) * Hi [@swillenberger](https://wordpress.org/support/users/swillenberger/), Thank you for getting back to me! I appreciate your diligence in finding a resolution to this issue, and the follow up with those details. Given the extensive tests you’ve run so far, this error may be indicating an issue at the **GoDaddy Payments** store level (such as the need to enter different credentials, an activation issue, etc), rather than within the plugin itself. I think that the best path forward is to contact the **GoDaddy Payments** team directly via phone or chat (accessible via your Payments dashboard) since they will be able to look directly at your account details to provide more insight. * Can you please let me know how that goes? * Cheers, Viewing 13 replies - 1 through 13 (of 13 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstore_device_not_activated-error%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/godaddy-payments/assets/icon-256x256.png?rev=3447975) * [GoDaddy Payments for WooCommerce](https://wordpress.org/plugins/godaddy-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/godaddy-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/godaddy-payments/) * [Active Topics](https://wordpress.org/support/plugin/godaddy-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/godaddy-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/godaddy-payments/reviews/) * 13 replies * 2 participants * Last reply from: [kaylaskyverge](https://wordpress.org/support/users/kaylaskyverge/) * Last activity: [5 months, 1 week ago](https://wordpress.org/support/topic/store_device_not_activated-error/#post-18775482) * Status: resolved