Title: Strange experience with this plugin developer
Last modified: January 15, 2022

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# Strange experience with this plugin developer

 *  [donkeydigest](https://wordpress.org/support/users/donkeydigest/)
 * (@donkeydigest)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/strange-experience-with-this-plugin-developer/)
 * After upgrading to the pro version, I noticed for days the pro version didn’t
   have all the features the developer’s website claimed it did. When I’d request
   support, they’d ask for my login credentials – which is standard – but then they’d
   want me to install skype with them. No thanks. Then they’d say they can fix it
   without skype. Wash, rinse, repeat. After days of haggling with me, they finally
   processed a refund. Never has a theme developer insist I skype with them to get
   support.
    -  This topic was modified 4 years, 4 months ago by [donkeydigest](https://wordpress.org/support/users/donkeydigest/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [Trusty Plugins](https://wordpress.org/support/users/trustyplugins/)
 * (@trustyplugins)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/strange-experience-with-this-plugin-developer/#post-15262869)
 * Hi [@donkeydigest](https://wordpress.org/support/users/donkeydigest/) ,
 * Thanks for the feedback. When your requirements was not clear via the email then
   Skype was just the way to get faster response/queries to get PRO support. We 
   did not get a good response from you and refund was processed.

Viewing 1 replies (of 1 total)

The topic ‘Strange experience with this plugin developer’ is closed to new replies.

 * ![](https://ps.w.org/category-ajax-filter/assets/icon-256x256.png?rev=2410607)
 * [Category AJAX Filter — Advanced Filter for Posts & Custom Post Types](https://wordpress.org/plugins/category-ajax-filter/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/category-ajax-filter/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/category-ajax-filter/)
 * [Active Topics](https://wordpress.org/support/plugin/category-ajax-filter/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/category-ajax-filter/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/category-ajax-filter/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Trusty Plugins](https://wordpress.org/support/users/trustyplugins/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/strange-experience-with-this-plugin-developer/#post-15262869)