I just went to your page with the button and it works fine. I can click on the button and it shows me the credit card payment popup. I did test test in two different browers (chrome and firefox) and it worked in both.
I did notice that your site loads a little slow which is a hosting company issue. Are you making sure to wait for the page to fully load before you click on the button?
Also, try enabling following checkbox in the plugin settings (it can help with some themes):
Stripe Plugin -> Settings -> Advanced Settings -> Disable Buttons Before Javascript Loads
Thread Starter
juwang
(@juwang)
I changed the setting to disabling the button before javascript runs and it only does the same thing. The button gets stuck until I refresh the page and the JS loads
Thread Starter
juwang
(@juwang)
When I am going from the home page to that page with the stripe button it doesn’t work. When I just load that page it works perfectly fine.
Thread Starter
juwang
(@juwang)
Try these exact steps @mra13:
-Go to Home Page
-Click on the Way Academy tile
-From there click on The Button at the bottom of the “DOING BUSINESS IN 2018 SERIES” page
-Then click the first tile(the only tile with a stripe button at the moment)
-And let me know if you are getting the same results I am getting
Hi.
There is another button on that page at the moment (not the one displayed by this plugin).
I followed the steps provided in our message and, when purchase button is clicked, it reloads the page first, only after that it can be clicked on and Stripe popup is displayed.
I guess this got something to do with your theme. It uses ajax to load page content in some cases and this might be the reason why everything is not working like expected (as it breaks functionality of two plugins as you can see). If you can disable ajax loading of the page where the button is, I guess this should solve most of the issues.
Thread Starter
juwang
(@juwang)
Do you know how to disable Ajax in WordPress? And my apologies. I was testing another plugin to see if I could get better results.
-
This reply was modified 7 years, 10 months ago by
juwang.
Switch the theme to one of the WordPress’s default theme to confirm that the functionality works. This is just a quick test to make sure the issue is coming from theme.
Then reach out to the theme developer and ask them if you can disable the ajax loading that they are doing in the theme.
Thread Starter
juwang
(@juwang)
I switched the theme and it works correctly. I will reach out to the theme developer soon to see if I could disable the ajax loading.
