Stripe Causing Error on Variable Products

  • Resolved alexrwlp

    (@alexrwlp)


    4 years, 4 months ago

    Hello!

    In my last few hours of work on Friday I ran into an issue where any variable product on our site would direct us to an error page. After some digging I found that it was an issue with the latest update to Stripe Gateway, 5.8.

    Luckily I was able to find a copy of 5.7 on the internet, re-uploaded it and everything is fine for now.

    Is there a fix in progress for this? I can’t really afford to have Stripe not working during Black Friday/Cyber Monday.

    Please advise.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Chris Moreira – a11n

    (@chrism245)

    4 years, 4 months ago

    Hi @alexrwlp!

    Can you provide more details about this error? — I would like to check that out and see if we can replicate this behavior.

    You can paste it here, https://snipboard.io/, then send me the URL it provides so I can view the screenshot.

    I am looking forward to your response soon.

    Thread Starter alexrwlp

    (@alexrwlp)

    4 years, 4 months ago

    Hi @chrism245 ,

    Thank you for getting back to me. Here’s a video showing the situation – at first I show you a normal product allowing you to click through and go to its product page. Then I show you a variable product and the error it produces.

    Please advise.

    Video: https://westlakepro.com/StripeVariableIssue

    Austin M – a11n

    (@apmwebdev)

    4 years, 4 months ago

    Hi @alexrwlp. Thanks for the additional details. Do you see any fatal errors in your fatal error logs that match up to this issue date-wise? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date.

    If you see one, please view it by clicking on it and then clicking the “View” button, as shown here: https://d.pr/i/zYVxgL

    Could you then copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look?

    Thanks!

    Thread Starter alexrwlp

    (@alexrwlp)

    4 years, 4 months ago

    Hi @apmwebdev,

    Thanks for writing. Sure thing, here ya go: https://pastebin.com/m9PQ3rcu

    Let me know, thanks!

    Rashed Ripon (a11n)

    (@rur165)

    4 years, 4 months ago

    Hello @alexrwlp ,

    Thanks for sharing the error log.

    From the error log, it looks like there is a conflict error with your plugin “Call for Price for WooCommerce”

    2021-11-20T02:00:30+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on string in /www/westlakeprocom_613/public/wp-content/plugins/woocommerce-call-for-price/includes/class-wc-call-for-price.php:255

    Can you please try to checkout with Stripe on the latest version while this plugin is deactivated?

    Also, it will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Rashed Ripon (a11n)

    (@rur165)

    4 years, 4 months ago

    Hi there,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thank you 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Stripe Causing Error on Variable Products’ is closed to new replies.