HI there,
I know you mentioned the doc, but 99% of the time the answer is exactly in that one doc. Did you properly configure the webhook in your Stripe account? That is what is needed to ensure that your donations are set to Complete correctly in GiveWP once they are processed in Stripe.
Can you triple-check your webhook in your Stripe settings, a screenshot here would be helpful to confirm as well.
Thanks!
Hey Matt
Yes I did check again.
http://act-artanddesign.com/stripe-error.JPG
I do not understand it. So that I do not use
[give_receipt]
on my thank you page the problem?
Hey @webdevmattcrom any news?
Sent you a print screen. It is a bit cumbersome as I have to manually confirm the donations to ensure the customers get an email.
Thank you!
I do need to see the full url. But based on the screenshot it looks like you’re using a sub-folder or the main domain. Something like this:
https://example.org/cause?give-listener=stripe
Do you have your website installed in that sub-folder? If not then the webhook needs instead to be:
https://example.org/?give-listener=stripe
Please clarify that for me. Thanks!
Hello @webdevmattcrom yes the ‘shop’ is installed in a sub-folder.
So the website is:
https://sabrinafrancis.com/merchandise
and so is the webhook
https://sabrinafrancis.com/merchandise?give-listener-stripe
The ‘donation’ page is here
https://sabrinafrancis.com/merchandise/savegreenz/
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This reply was modified 6 years, 1 month ago by
pothound.
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This reply was modified 6 years, 1 month ago by pothound.
Hi @webdevmattcrom
My donations are still pending and people only get emails when I confirm them manually.
The money is received.
As I have the WordPress installed in the sub-folder ‘merchandise’ is the correct webhook:
https://sabrinafrancis.com/merchandise/?give-listener-stripe
Do I need to add a ‘/’ after merchandise?
Hi there,
Can you reach out via our contact form? Please mention the url of this ticket in your message and mention that I asked you to reach out directly.
https://givewp.com/contact-us
Hi @webdevmattcrom Matt
thanks but as I do not have a paid account I can not write a message.
And for non-paid accounts there is no possibility to leave a message on that link either….
Our contact form is open to all. Choose the option “I am responding to a request to contact you.”
Hey Matt @webdevmattcrom thank you, done that just now. 🙂
