Title: Stripe subscription webhook error Last modified: December 16, 2018 --- # Stripe subscription webhook error * Resolved [shivasirons](https://wordpress.org/support/users/shivasirons/) * (@shivasirons) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/) * I seem to be getting responses from stripe via email regarding a web hook error, yet only with subscription plan. Same web hook is used for both one time payment membership I have and the monthly payment member level. * it says it is unable to resolve the web hook endpoint. I know a payment is supposed to come out today for this subscription product so I’ll confirm if it is processed correctly. * Anyone else had this issue? Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-10995689) * Hi, can you enable Debug mode. Then once the payment is processed, check the log file and report back. * Thank you * Thread Starter [shivasirons](https://wordpress.org/support/users/shivasirons/) * (@shivasirons) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-10999017) * Ok, I just emailed the debug mode. Noticed the Dec. 16th payment was not processed on my credit card and shows this message inside stripe: * This draft invoice was generated by a subscription. It can be edited until your integration responds or in 3 days. * I’ll notify you once the payment/if the payment is processed and would you like me to paste the log files or anything specific you’d like to see? * Thread Starter [shivasirons](https://wordpress.org/support/users/shivasirons/) * (@shivasirons) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-10999423) * Typo above: I “enabled” debug not emailed 🙂 * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-10999794) * Hi, * > I’ll notify you once the payment/if the payment is processed and would you > like me to paste the log files or anything specific you’d like to see? * Yes, paste the log file information here but make sure no private information/ links are revealed in the logs. * Thank you * Thread Starter [shivasirons](https://wordpress.org/support/users/shivasirons/) * (@shivasirons) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11004182) * When I click the link to view the debug log file it leads to a blank page. Nothing displays. I shows the full url path with [http://mywebsite.com/wp-content/plugins/simple-membership/log.txt](http://mywebsite.com/wp-content/plugins/simple-membership/log.txt). but there is no content showing. * I can also say that Stripe did not process the following subscription payment due yesterday. Nor does it show on my credit card. * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11005029) * Hi, please let me know if you followed these [instructions](https://simple-membership-plugin.com/create-stripe-subscription-button-membership-payment/) to add the Stripe subscription button. * Thank you * Thread Starter [shivasirons](https://wordpress.org/support/users/shivasirons/) * (@shivasirons) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11005185) * Yes, it was easy using the plugin and setting it up. Created buttons and tested successfully a one time payment product and tested a subscription product where the initial payment was successfully processed but no future payments were processed. * Here’s a walkthrough of my settings: * [https://www.dropbox.com/s/fitkli69njnjruf/webhook.mp4?dl=0](https://www.dropbox.com/s/fitkli69njnjruf/webhook.mp4?dl=0) * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11005212) * Hi, thank you for the extra information. I have submitted a message to the developers to investigate further your issue. * Kind regards * Thread Starter [shivasirons](https://wordpress.org/support/users/shivasirons/) * (@shivasirons) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11010132) * Will you update this thread or shall I have direct communication with them? I really need to know if this plugin will work with stripe for subscriptions as my site is 2 days from going live. I have to make some hard decisions. I know many others expressed it won’t work on their site at all for this purpose. Really hoping this isn’t the case. * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11010215) * Hi, you are most welcome to use the following [contact form](https://simple-membership-plugin.com/contact/). Make sure that you mention about this support thread. * Thank you * Thread Starter [shivasirons](https://wordpress.org/support/users/shivasirons/) * (@shivasirons) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11011069) * I submitted a ticket. * FYI: Stripe processed the next subscription payment but the web hook error is still being produced. I included this info in the ticket. * Thread Starter [shivasirons](https://wordpress.org/support/users/shivasirons/) * (@shivasirons) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11017555) * I did not get a response. Can you continue to assist me please? * Now when I click – View general debug log file by clicking here. It leads to a page with this content showing: * [12/18/2018 7:27 PM] – SUCCESS: Log file reset —————————————————————— * It has done this for a couple days. * I can report that two more subscription payments have been processed properly by Stripe. I created a Live subscription product with a 2 days billing cycle. It seems each payment processed is approx. 2 days late but the payments are being completed. * Only issue is the webhook endpoint error * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11028312) * Hi, * > I did not get a response. Can you continue to assist me please? * The developers told me that you need to submit a [paid support](https://simple-membership-plugin.com/paid-support-simple-membership-plugin/) request. This is beyond free support. * Kind regards - This reply was modified 7 years, 5 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/). Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Stripe subscription webhook error’ is closed to new replies. * ![](https://ps.w.org/simple-membership/assets/icon-128x128.png?rev=974529) * [Simple Membership](https://wordpress.org/plugins/simple-membership/) * [Frequently Asked Questions](https://wordpress.org/plugins/simple-membership/#faq) * [Support Threads](https://wordpress.org/support/plugin/simple-membership/) * [Active Topics](https://wordpress.org/support/plugin/simple-membership/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/simple-membership/unresolved/) * [Reviews](https://wordpress.org/support/plugin/simple-membership/reviews/) * 13 replies * 2 participants * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/stripe-subscription-webhook-error/#post-11028312) * Status: resolved