Title: Structured Data Fault Last modified: August 30, 2016 --- # Structured Data Fault * [fr4nk2](https://wordpress.org/support/users/fr4nk2/) * (@fr4nk2) * [10 years, 11 months ago](https://wordpress.org/support/topic/structured-data-fault/) * I posted 2 reviews and when added shortcode to the footer it is displaying reviews ok but when tested with Structured Data Testing Tool it come up with this fault. * _Failed to normalise the rating value. Your rating value was out of the default range, you must provide best and worst values. * please see screenshot [https://www.dropbox.com/s/yhc29hb5rmtnayy/Untitled.png?dl=0](https://www.dropbox.com/s/yhc29hb5rmtnayy/Untitled.png?dl=0)( just close the login box to see screenshot) * Also if i click to see single post with reviews activated — all is fine however when I display same post on homepage all is gone and only blank post displayed. * Any help please ? * [https://wordpress.org/plugins/wp-customer-reviews/](https://wordpress.org/plugins/wp-customer-reviews/) Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [fr4nk2](https://wordpress.org/support/users/fr4nk2/) * (@fr4nk2) * [10 years, 11 months ago](https://wordpress.org/support/topic/structured-data-fault/#post-6304129) * Thread Starter [fr4nk2](https://wordpress.org/support/users/fr4nk2/) * (@fr4nk2) * [10 years, 11 months ago](https://wordpress.org/support/topic/structured-data-fault/#post-6304319) * anybody here ? * [deforeman](https://wordpress.org/support/users/deforeman/) * (@deforeman) * [10 years, 10 months ago](https://wordpress.org/support/topic/structured-data-fault/#post-6304385) * I am having a somewhat similar error on [http://structuredfoundationrepairshouston.com](http://structuredfoundationrepairshouston.com) * The plugin does not supply the required range of review ratings i.e. 1 – 5 * see pic: [http://i.imgur.com/6sfiWEi.png](http://i.imgur.com/6sfiWEi.png) * [Itam](https://wordpress.org/support/users/itamvanteeseling/) * (@itamvanteeseling) * [10 years, 9 months ago](https://wordpress.org/support/topic/structured-data-fault/#post-6304390) * Same problem here: [http://www.charpentier-dutchlanguagetraining.nl](http://www.charpentier-dutchlanguagetraining.nl) [](http://www.charpentier-dutchlanguagetraining.nl) * I thought it was because I only show one review on the main page at a time in a widget area (limited to 250 characters, with a “read more…” button), so maybe the plugin is not fully loaded (or something, I don’t know 😉 * But looking at deforeman his website (which shows more reviews) that can’t be it. Unless it has something to do with the “read more…”button”. * On the normal review page I don’t have this structured data fault by the way.( [http://www.charpentier-dutchlanguagetraining.nl/reviews/](http://www.charpentier-dutchlanguagetraining.nl/reviews/)) * [deforeman](https://wordpress.org/support/users/deforeman/) * (@deforeman) * [10 years, 9 months ago](https://wordpress.org/support/topic/structured-data-fault/#post-6304393) * ltam, * After seeing your “reviews” page complete with correct “aggregate” data I did some experimenting. * I “enabled” WPCR on my “customer-reviews” page rather than “inserting” the [WPCR] shortcode there. It works perfectly! Including provision of accurate “aggregate” data!! * Moving to my homepage, I eliminated the “read more” on every review by changing the shortcode to use SNIPPET=””. This made no difference as the “aggregate” error persisted. * I deleted the All-In-One-Schema plugin fearing a conflict – no improvement. * I “enabled” WPCR on my homepage and achieved nothing – none of the reviews were displayed. * I deactivated W3 Cache plugin also with no positive effect. * It also seems that inserting [WPCR] on a page when any other content is present fails – no visible reviews or ratings are shown. * My current conclusion is that the WPCR “aggregate” data problem lies within faulty implementation of its shortcode. * Current unsatisfactory status on my website is that proper Schema data CAN be achieved but NOT where i need it for high conversion rates – at the top of the left sidebar on my homepage. * Anyone know of an alternative reviews plugin that actually works? * [Itam](https://wordpress.org/support/users/itamvanteeseling/) * (@itamvanteeseling) * [10 years, 9 months ago](https://wordpress.org/support/topic/structured-data-fault/#post-6304394) * Thanks for the info Deforeman. Still curious about a solution also 😉 Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Structured Data Fault’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-customer-reviews_47737d.svg) * [WP Customer Reviews](https://wordpress.org/plugins/wp-customer-reviews/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-customer-reviews/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-customer-reviews/) * [Active Topics](https://wordpress.org/support/plugin/wp-customer-reviews/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-customer-reviews/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-customer-reviews/reviews/) * 6 replies * 3 participants * Last reply from: [Itam](https://wordpress.org/support/users/itamvanteeseling/) * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/structured-data-fault/#post-6304394) * Status: not resolved