Title: Structured Data Testing Tool errors
Last modified: November 1, 2016

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# Structured Data Testing Tool errors

 *  [sous.studio](https://wordpress.org/support/users/sousstudio/)
 * (@sousstudio)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/structured-data-testing-tool-errors-5/)
 * Hey there!
 * Great plugin and all! 🙂
 * Problem with Google’s [Structured Data Tool](https://search.google.com/structured-data/testing-tool).
   It shows:
 * One of ratingCount or reviewCount must be provided.
    The review has no reviewed
   item specified. Failed to normalize the rating value. Your rating value was out
   of the default range, you must provide best and worst values.
 * So, basically for AggregateRating only rating value is displayed.
 * Fixed planned or am I missing something?
 * Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Nuanced Media](https://wordpress.org/support/users/nuanced-media/)
 * (@nuanced-media)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/structured-data-testing-tool-errors-5/#post-8393214)
 * Can you provide a url at which i can see the page where this problem exists. 
   This error is not one of the usual issues we run into, so I’d like to take a 
   look.
 * Thanks,
    Charlie Maxwell [NM_Developer]
 *  Thread Starter [sous.studio](https://wordpress.org/support/users/sousstudio/)
 * (@sousstudio)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/structured-data-testing-tool-errors-5/#post-8393264)
 * Charlie, it happens on my client’s website, which is under development right 
   now. Is there a way I could provide you with link privately?
 * Also, just to note, I’ve modified your plugin as to include Admin’s reply to 
   reviews – nice coding, by the way! 😉 It was really quick and easy.
 * As for structured data, it’s all really in rich-reviews/shortcodes/rr-show.php,
   so I guess I’ll be able to fix it aswell.
 * Anyway, thanks for your reply! 🙂
 *  Plugin Contributor [Nuanced Media](https://wordpress.org/support/users/nuanced-media/)
 * (@nuanced-media)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/structured-data-testing-tool-errors-5/#post-8393289)
 * I’m glad Rich Reviews has been pleasant to work with. The issue you describe 
   above is seemingly with the Aggregate Review Snippet, which is actually output
   by `rich-reviews/shortcodes/rr-snippet.php` so that’s where you would want to
   look to fix it. You’ll see that `reviewCount` is provided for every possible 
   output of the snippet, however it is set to `display:none` so that the data is
   available to the crawlers, but not actually displayed. This hasn’t been an issue
   in the past, however I am wondering if Google has begun rejecting hidden markup.
   If you would still be willing to privately provide me with a link that would 
   be awesome just as I am curious as to finding the cause of the issue. If so you
   can email me at [plugins@nuancedmedia.com](https://wordpress.org/support/topic/structured-data-testing-tool-errors-5/plugins@nuancedmedia.com?output_format=md).
 * Cheers,
    Charlie Maxwell [NM_Developer]
 *  Thread Starter [sous.studio](https://wordpress.org/support/users/sousstudio/)
 * (@sousstudio)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/structured-data-testing-tool-errors-5/#post-8393438)
 * Actually, Charlie, it was my mistake and you saved me lots of time by your remark–
   thank you! I wasn’t aware that snippet insertion is required for Google to see
   the data correctly. Now I’ve added the snippet – problem solved!
 * Will drop you a letter, though, JIC 🙂
 *  Thread Starter [sous.studio](https://wordpress.org/support/users/sousstudio/)
 * (@sousstudio)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/structured-data-testing-tool-errors-5/#post-8407587)
 * Hey, Charlie!
 * I hope you don’t mind, I’ve provided some [instructions](https://dev.963.io/wordpress/plugins/rich-reviews/)
   for people to be able to add responses to reviews.
 * Thank you for great plugin! 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Structured Data Testing Tool errors’ is closed to new replies.

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## Tags

 * [aggregaterating](https://wordpress.org/support/topic-tag/aggregaterating/)

 * 5 replies
 * 2 participants
 * Last reply from: [sous.studio](https://wordpress.org/support/users/sousstudio/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/structured-data-testing-tool-errors-5/#post-8407587)
 * Status: not resolved