Title: Stuck while loading folders
Last modified: January 4, 2017

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# Stuck while loading folders

 *  ResolvedPlugin Author [AlanP57](https://wordpress.org/support/users/alanp57/)
 * (@alanp57)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/stuck-while-loading-folders/)
 * Recently we added a folder navigation tree to Media Library Plus starting with
   version 3.04. For some users the folder tree never finishes loading and this 
   is due to one or more missing parent folders. If a site was moved from one domain
   to anther this could happen because not all the URLs stored in the database were
   correctly updated.
 * If you are experiencing this problem and you think that faulty URLs might be 
   causing it then we recommend that you use the Better Search and Replace plugin
   to update ULRs in your site. The plugin has a dry run feature that you can use
   before allowing it to make changes to your database. We recommend you backup 
   your database before using it. And you should check the option to update guids.
 * After running Better Search and Replace you would then need run the Media Library
   Plus Reset plugin that comes Media Library Plus. Even if you did not use Better
   Search and Replace, using Media Library Plus Reset might fix the problem.
 * To use Media Library Plus Reset, deactivate Media Library Plus, activate Media
   Library Plus Reset and select Reset Database to clear the MLP data. Media Library
   Plus Reset does not remove file or folders from the server. Then deactivate Media
   Library Plus Reset and activate Media Library Plus which will perform a fresh
   scan of the files in your Media Library.
 * If running Media Library Plus Reset does not fix the folder loading issue you
   can request a diagnostic plugin from me at [alan@maxfoundry.com](https://wordpress.org/support/topic/stuck-while-loading-folders/alan@maxfoundry.com?output_format=md)
   that will display the folder data that might help us understand what is causing
   the folder loading problem.
 * [https://wordpress.org/plugins/media-library-plus/](https://wordpress.org/plugins/media-library-plus/)

The topic ‘Stuck while loading folders’ is closed to new replies.

 * ![](https://ps.w.org/media-library-plus/assets/icon-128x128.jpg?rev=1814048)
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 * 16 replies
 * 7 participants
 * Last reply from: [AlanP57](https://wordpress.org/support/users/alanp57/)
 * Last activity: [9 years, 5 months ago](https://wordpress.org/support/topic/stuck-while-loading-folders/page/2/#post-8618997)
 * Status: resolved