Title: Student Progress resetting
Last modified: January 7, 2021

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# Student Progress resetting

 *  Resolved [russellgoodwin](https://wordpress.org/support/users/russellgoodwin/)
 * (@russellgoodwin)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/student-progress-resetting/)
 * Help!
 * We have set up a new online training for staff using Sensei LMS and people are
   starting to take courses/lessons/quizzes.
 * But, and there is not determined frequency on this, the progress keeps resetting
   to “in progress” when people have actually completed things.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstudent-progress-resetting%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Donna Peplinskie (a11n)](https://wordpress.org/support/users/donnapep/)
 * (@donnapep)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/student-progress-resetting/#post-13882580)
 * Hello,
 * Are the students who are having their progress reset listed multiple times in
   Learner Management for specific lessons? If so, then it’s likely the same as 
   [this issue](https://github.com/Automattic/sensei/issues/2748), which we’ll have
   a fix for in version 3.7.
 * Thx.
 *  Thread Starter [russellgoodwin](https://wordpress.org/support/users/russellgoodwin/)
 * (@russellgoodwin)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/student-progress-resetting/#post-13890438)
 * Hi Donna
 * Doesn’t appear to be the same issue.
 * Student are also not listed several times in Learner Management for specific 
   lessons.
 * What appears to happen is that a student takes a course and the progress is stored
   once complete in My Profile under Completed Course. Then, if they take another
   course, the previously completed course progress is lost and returned to Active.
 * thanks
 * Russ
 *  Plugin Support [Dan (a11n)](https://wordpress.org/support/users/drawmyface/)
 * (@drawmyface)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/student-progress-resetting/#post-14030899)
 * Hi Russ
 * Are you still having trouble with this in v3.8?
 *  Thread Starter [russellgoodwin](https://wordpress.org/support/users/russellgoodwin/)
 * (@russellgoodwin)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/student-progress-resetting/#post-14034481)
 * Hi Dan
 * Problem still exists, tried everything but to no avail.
 * Result; bought into SkillCast online solution, sort of defeats the objective 
   of using Sensei LMS, but at least I know it will work.
 * cheers
 * Russ
 *  Plugin Support [Dan (a11n)](https://wordpress.org/support/users/drawmyface/)
 * (@drawmyface)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/student-progress-resetting/#post-14035100)
 * Hi Russ
 * Sorry to hear that. It sounds like a possible data mixup or something else conflicting
   somehow. Do you have any caching in place that could be interfering?
 *  Thread Starter [russellgoodwin](https://wordpress.org/support/users/russellgoodwin/)
 * (@russellgoodwin)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/student-progress-resetting/#post-14035251)
 * Hi Dan
 * Not sure how the data can get mixed up in this manner (I come from 25+ years 
   of working in dB systems), just looks to me like a fundamental problem with the
   package if I am honest.
 * thanks
 * Russ
 *  [Cena (a11n)](https://wordpress.org/support/users/cena/)
 * (@cena)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/student-progress-resetting/#post-14074913)
 * HI Russ,
 * ‘data mixup’ is definitely an inexact term. 🙂 But by ‘conflicting’, Dan was 
   suggesting that there may be a plugin or theme conflict causing this.
 * The problem on our end is that this isn’t a common issue (I’ve never seen this
   before in either the forums or in our paid tickets) and it also seems to be intermittent(
   based on “here is not determined frequency on this”) so that makes it difficult
   to troubleshoot.
 * Are you able to consistently reproduce the issue? If so, would you let us know
   the exact steps, so we can attempt it on a test site?
 * Best,

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Student Progress resetting’ is closed to new replies.

 * ![](https://ps.w.org/sensei-lms/assets/icon-128x128.gif?rev=2914239)
 * [Sensei LMS - Online Courses, Quizzes, & Learning](https://wordpress.org/plugins/sensei-lms/)
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 * 7 replies
 * 4 participants
 * Last reply from: [Cena (a11n)](https://wordpress.org/support/users/cena/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/student-progress-resetting/#post-14074913)
 * Status: resolved