Title: Submission message error
Last modified: November 20, 2017

---

# Submission message error

 *  [jamesb1430](https://wordpress.org/support/users/jamesb1430/)
 * (@jamesb1430)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/submission-message-error/)
 * When I submit a test message from my new form, neither a redirect nor a success
   pop-up seem to display properly. All I get is a line of code.
 * This is what I see upon submission when I set up a redirect:
    {“success”:true,”
   action_type”:”redirect”,”completion_redirect_url”:”http:\/\/www.trustinselect.
   com”}
 * and this is for a Thank You message:
    {“success”:true,”action_type”:”text”,”completion_message”:”
   Thank you for your submission! We will contact you soon.”}
 * I have WordPress 4.9 installed and the Genesis framework using a daughter theme.
   This worked fine with Custom Contact forms for quite a while but now has this
   issue. I’d prefer not to change to a different plugin, as I have a lot of time
   invested in these Custom Contact Forms. Has anyone else had these issues with
   the plugin as of late?
 * Regards,
    James
    -  This topic was modified 8 years, 6 months ago by [jamesb1430](https://wordpress.org/support/users/jamesb1430/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubmission-message-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [grassychops](https://wordpress.org/support/users/grassychops/)
 * (@grassychops)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/submission-message-error/#post-9733163)
 * I too have this problem, just come up on one of my websites although it is working
   on another one – it’s not WP 4.9 on either of them…Is the plugin abandoned?
 *  Thread Starter [jamesb1430](https://wordpress.org/support/users/jamesb1430/)
 * (@jamesb1430)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/submission-message-error/#post-9738844)
 * grassychops, are you using the genesis framework (from StudioPress) on your site
   with the problem? I want to know if we have that in common. If so, what version
   are you running?
 * Regards,
    J
    -  This reply was modified 8 years, 6 months ago by [jamesb1430](https://wordpress.org/support/users/jamesb1430/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Submission message error’ is closed to new replies.

 * ![](https://ps.w.org/custom-contact-forms/assets/icon-256x256.png?rev=1067156)
 * [Custom Contact Forms](https://wordpress.org/plugins/custom-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/custom-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/custom-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-contact-forms/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [jamesb1430](https://wordpress.org/support/users/jamesb1430/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/submission-message-error/#post-9738844)
 * Status: not resolved