Title: Submit button does nothing
Last modified: August 21, 2016

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# Submit button does nothing

 *  [jewalden](https://wordpress.org/support/users/jewalden/)
 * (@jewalden)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/)
 * This widget is embedded in our homepage and was working fine. For some reason
   the submit button is not working anymore. I don’t know how long this has been
   going on but approximately 4 months ago, a new graphic guy moved our root directory
   files around. I’ve looked at all the settings and nothing has changed from our
   end. Mailchimp is connected to the site. Why isn’t this working?
 * [http://wordpress.org/plugins/mailchimp/](http://wordpress.org/plugins/mailchimp/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [mc_gabe](https://wordpress.org/support/users/mc_gabe/)
 * (@mc_gabe)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543379)
 * Hey jewalden,
 * Thanks for getting in touch. Sometimes some JavaScript local to the page can 
   end up conflicting with the plugin or embedded form code copied from within MailChimp.
   While troubleshooting the site itself to find the offending JavaScript is one
   approach, another is to try toggling the “Use Javascript support?” option within
   the “List Options” menu section of the Plugin’s preferences in WordPress. Additionally,
   testing the widget as it is with a test email address can help you determine 
   for certain if the submit button is failing to submit entirely or is actually
   submitting and triggering a confirmation email while failing to show success 
   on the page itself.
 * If you can give changing the Javascript option a shot and let us know how that
   works for you, we’d appreciate it!
 * Thanks
    Gabe
 *  [smelsworst](https://wordpress.org/support/users/smelsworst/)
 * (@smelsworst)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543490)
 * I had been having the same problem as above, and your suspicion re the javascript
   conflict seems to have been partly right… when I disabled the javascript submit
   the page at least tried to load / did _something_.
 * however, the page just reloaded save for adding #mc-submit to the end, and no
   message appeared. Additionally, the test email address entered into the form 
   also didn’t submit.
 * other potentially useful info I’m using the onesie theme from graph paper press.
 * Thanks in advance!
 *  [smelsworst](https://wordpress.org/support/users/smelsworst/)
 * (@smelsworst)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543491)
 * other useful info: the test page is located at [http://www.pranachai.de](http://www.pranachai.de)
 *  [mc_gabe](https://wordpress.org/support/users/mc_gabe/)
 * (@mc_gabe)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543501)
 * Hey Smelsworst,
 * I went to take a look at the sample page you listed and it appears to contain
   a form from something other than the plugin. Have you instead found another plugin
   that did the job for you?
 * We’re definitely still happy to take a look for you if you want.
    -Gabe
 *  [smelsworst](https://wordpress.org/support/users/smelsworst/)
 * (@smelsworst)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543502)
 * Hey, yeah I swapped back to WPCF7 for the meantime… let me swap it back to the
   mailchimp form and we’ll see what you can find – it’d obviously be preferable
   to not have to add the users manually (if I use the WPCF7 option).
 * Gimme 5 minutes.
 * Ben
 *  [mc_dominic](https://wordpress.org/support/users/mc_dominic/)
 * (@mc_dominic)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543505)
 * Hi Smelsworst,
 * Thanks for changing that form! When I tested the form, it seems to submit the
   email and I received the subscription confirmation email. But the success message
   isn’t being added to the page. As Mc_gabe explained earlier, there could be some
   other javascript on your site that is stopping the success message from being
   inserted in the page. Do you mind trying a few things to narrow this down. Could
   you uncheck the ‘use javascript support’ option in the settings? Also do you 
   mind temporarily deactivating all other plugins, then trying the the form again?
 * We look forward to hearing back.
 * Thanks
    -mcd
 *  [smelsworst](https://wordpress.org/support/users/smelsworst/)
 * (@smelsworst)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543506)
 * Hi,
 * Thanks for your follow-up.
 * The Java Script option is already turned off, so no change.
 * All plugins (Contact Form 7, Akismet, & Jetpack) are now also turned off.. still
   no confirmation showing on the submit.
 * That the emails are coming through is a new thing – when I first posted this 
   issue (above) they weren’t coming through. They’ve started coming through since
   I reactivated the plugin.
 * Ben
 *  [mc_gabe](https://wordpress.org/support/users/mc_gabe/)
 * (@mc_gabe)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543509)
 * Hey Ben,
 * Thanks for getting back in touch. After doing some digging I was able to find
   what was going on. The theme’s CSS file has the following interfering with the
   success and error messages in the plugin:
 *     ```
       .byline,
       .updated {
       	display: none;
       }
       ```
   
 * If you insert the following, you can then add whatever formatting you want in
   order to customize the formatting further.
 *     ```
       #mc_signup .updated {
       	display: block;
       }
       ```
   
 * If you want you can also swap `display:inline;` in to place for `display:block;`
   above.
 * Let us know if we can help with anything else!
    -Gabe
 *  [smelsworst](https://wordpress.org/support/users/smelsworst/)
 * (@smelsworst)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543547)
 * spot on, Gabe! thanks.

Viewing 9 replies - 1 through 9 (of 9 total)

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## Tags

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 * 9 replies
 * 4 participants
 * Last reply from: [smelsworst](https://wordpress.org/support/users/smelsworst/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/submit-button-does-nothing-1/#post-4543547)
 * Status: not resolved