Title: Submit failed problem
Last modified: June 15, 2023

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# Submit failed problem

 *  [ptdi](https://wordpress.org/support/users/ptdi/)
 * (@ptdi)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/submit-failed-problem-2/)
 * Hi, I have a problem, sometimes when users fill out the multi-step form on my
   website, they get the error “submission failed”. They cannot send form to me.
   
   This happens, for example, when you press enter on the text, for example.
 * I’ve seen this link: [https://wordpress.org/support/topic/submit-failed-problem/](https://wordpress.org/support/topic/submit-failed-problem/)
   
   but it didn’t help.
 * You can consult the website [https://ptdi.pt/ajuda](https://ptdi.pt/ajuda)
   and
   at the end of the form put text and hit enter and try to send gives error.
 * Could you please help me to solve the problem?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubmit-failed-problem-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [ptdi](https://wordpress.org/support/users/ptdi/)
 * (@ptdi)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/submit-failed-problem-2/#post-16824411)
 * The text area doesn’t break any lines pressing the enter key for a new line.
   
   How can I resolve this? it’s quite urgent.
 *  Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * (@mondula2016)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/submit-failed-problem-2/#post-16832945)
 * Hi,
   you already find the thread. if that issue continues please send us more 
   information about your WP configuration and PHP version for debugging.You can
   also try with a fresh WP, a standard theme and only our plugin active. If that
   works activate plugin after plugin to isolate the problem.Please check if you
   can send administrative mails like the one you get after creating a user to check.
   PLease check your PHP version, we recommend a stable version up from 7.2.0Please
   don’t hesitate to contact us directly via our company site for more information.
 * The other issue with line breaks will also be affected by the WP configuration.
 * best regards
 * Mondula Team
 *  Thread Starter [ptdi](https://wordpress.org/support/users/ptdi/)
 * (@ptdi)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/submit-failed-problem-2/#post-16848786)
 * Hello
   The problem remains…I can’t have that version of PHP you recommend, I have
   version 8.0Is there anything else I can do? This problem only happens with your
   plugin.
 *  Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * (@mondula2016)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/submit-failed-problem-2/#post-16852266)
 * If you are using the latest php version this conflict can be caused by another
   plugin or the WP.
   To search for the error it will be necessary to set up a test
   system with a fresh WP, a standard theme and only our plugin active. If that 
   works activate plugin after plugin to isolate the problem.best regardsTeam Mondula

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Submit failed problem’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/submit-failed-problem-2/#post-16852266)
 * Status: not resolved