Title: Submit failed problem
Last modified: May 11, 2020

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# Submit failed problem

 *  Resolved [scooteroza](https://wordpress.org/support/users/scooteroza/)
 * (@scooteroza)
 * [6 years ago](https://wordpress.org/support/topic/submit-failed-problem/)
 * Hello I have a problem, that sometimes when users fill multistep form on my site,
   they receive “submit failed” error. They cant’t send form to me.
    This sometimes
   happens, e.g. when a user paste a link into text area.
 * Could you please to help me resolve the problem?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * (@mondula2016)
 * [6 years ago](https://wordpress.org/support/topic/submit-failed-problem/#post-12851137)
 * Check if you hve recaptcha enabled. Please use V2 not V§ that might cause the
   error.
 *  Thread Starter [scooteroza](https://wordpress.org/support/users/scooteroza/)
 * (@scooteroza)
 * [6 years ago](https://wordpress.org/support/topic/submit-failed-problem/#post-12851170)
 * Thanks for answer. I have got recaptcha disabled
 *  [gabri85](https://wordpress.org/support/users/gabri85/)
 * (@gabri85)
 * [6 years ago](https://wordpress.org/support/topic/submit-failed-problem/#post-12858148)
 * So if you untick the “Enable Recaptcha v3” checkbox, then you can just optionally
   fill in recaptcha v2 keys in the fields below it?
 *  Thread Starter [scooteroza](https://wordpress.org/support/users/scooteroza/)
 * (@scooteroza)
 * [6 years ago](https://wordpress.org/support/topic/submit-failed-problem/#post-12862664)
 * Unfortunately that didnt help
 *  Plugin Author [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * (@mondula2016)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/submit-failed-problem/#post-12974888)
 * Hi,
    if that issue continues please send us more information about your WP configuration
   and PHP version for debugging. You can also try with a fresh WP, a standard theme
   and only our plugin active. If that works activate plugin after plugin to isolate
   the problem. Please check if you can send administrative mails like the one you
   get after creating a user to check. PLease check your PHP version, we recommend
   a stable version up from 7.2.0 Please don’t hesitate to contact us directly via
   our company site for more information.
 * best regards
 * Mondula Team
    -  This reply was modified 5 years, 11 months ago by [mondula2016](https://wordpress.org/support/users/mondula2016/).
    -  This reply was modified 5 years, 11 months ago by [mondula2016](https://wordpress.org/support/users/mondula2016/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Submit failed problem’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [mondula2016](https://wordpress.org/support/users/mondula2016/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/submit-failed-problem/#post-12974888)
 * Status: resolved