Title: Submit Ticket Issue
Last modified: November 14, 2018

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# Submit Ticket Issue

 *  Resolved [phil1ooo](https://wordpress.org/support/users/phil1ooo/)
 * (@phil1ooo)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/submit-ticket-issue/)
 * Hello
 * I have installed this plugin and created the menus according to your preset pages
   Submit-ticket, my-tickets, ticket-submit.
 * 1) as a logged in user clicking on submit a ticket (submit-ticket page) the page
   comes up with this message “This page is generated by your support desk theme”
   and I have no abilities to create a ticket.
 * 2) in the (ticket-submit page) I get this message “It looks like nothing was 
   found at this location. Maybe try a search?” with a searchbox there.
 * 3)The my-tickets page works fine allowing users to register and login which then
   says you haven’t got any tickets created yet with the link to create on which
   then leads to the (1) described issue.
 * Can You help please?
 * I have created a dummy account for you to look at the issue if you wish.
 * UN- dummy
    PW- [dummy@dummy.com](https://wordpress.org/support/topic/submit-ticket-issue/dummy@dummy.com?output_format=md)
 * This will be deleted once you reply.
 * Cheers
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubmit-ticket-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [nigel01](https://wordpress.org/support/users/nigel01/)
 * (@nigel01)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/submit-ticket-issue/#post-10879302)
 * Hi:
 * The message “This page is generated by your support desk theme” is not an Awesome
   Support message – that seems to be a message created by your theme (though it
   could also be caused by another plugin)
 * The same issue applies to item 2 on your list.
 * I would recommend switching your theme to a basic WordPress theme like 2015/16/
   17 and try testing again to see what happens.
 * Thanks.
 *  [nigel01](https://wordpress.org/support/users/nigel01/)
 * (@nigel01)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/submit-ticket-issue/#post-10899290)
 * Hello:
 * Since we have not heard back from you on this issue we’re going to go ahead and
   close the thread. If you have any other questions please feel free to open a 
   new topic and we’ll get on it as soon as possible.
 * Thanks for using Awesome Support!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Submit Ticket Issue’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [nigel01](https://wordpress.org/support/users/nigel01/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/submit-ticket-issue/#post-10899290)
 * Status: resolved