Title: Submits does not process Last modified: August 22, 2016 --- # Submits does not process * anonymized-13749260 * (@anonymized-13749260) * [11 years, 6 months ago](https://wordpress.org/support/topic/submits-does-not-process/) * Using v.1.6.8 of Knews * Since upgrade, when I submit a newsletter, the message I get is that it has been properly scheduled, but when I go into the Submits page, the progress is 0% and the newsletter is not sent out. I use wp cron and I have verified my smtp address. Sending to one subscriber manually works. * [https://wordpress.org/plugins/knews/](https://wordpress.org/plugins/knews/) Viewing 12 replies - 1 through 12 (of 12 total) * [hsr](https://wordpress.org/support/users/hsr/) * (@hsr) * [11 years, 6 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484340) * Same problem here and i’m using an external cron. I tried to deactivate and reactivate, delete useless plugins, etc but nothing seems to work so far. * I’m also using the last release. * Any solution please? * [hsr](https://wordpress.org/support/users/hsr/) * (@hsr) * [11 years, 6 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484341) * I forgot to say that i’m using the same settings and same plugin since december 27, 2012. * LOG reveals this: * * Reset SMTP after fail, result: 1 * Too much consecutive submissions error. Let’s stop & wait next cycle… (12:02:11) 12:02:11 | total: 6812 | ok: 11 | error: 8 | CONTINUE SUBMIT * KNEWS 1.6.8 18/11/2014 12:07:03 | ok: 11 | error: 8 * error should be this: * SMTP Error: data not accepted. [smtp] * Reset SMTP after fail, result: 0 * then status turns to **complete**, the process stops and no mail has been sent. * Thread Starter anonymized-13749260 * (@anonymized-13749260) * [11 years, 6 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484356) * I’ve submitted a test batch and it went out 2 days after scheduled submit. Tried another one today and was sent out 9 minutes after. But when I look at the Submits page it says it was submitted yesterday… * [hsr](https://wordpress.org/support/users/hsr/) * (@hsr) * [11 years, 6 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484362) * **New update…** Everything seemed to work just fine finally after upgrading some other plugins. The progress bar even displayed 1% and some emails have been sent. * Then suddenly it stopped, progress bar turned back to 0% and the status became“ complete”. No text on the result column. * No error in the LOG file was detected. * any help please? * [hsr](https://wordpress.org/support/users/hsr/) * (@hsr) * [11 years, 6 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484387) * OK i figured it out but i expected we could get some more support from the plugin’s author… * Anyway, if you run a Multisite WordPress Blog you need to activate the plugin on the entire network. * If you do so, then it works. At least it did in my case. * Ciao * Thread Starter anonymized-13749260 * (@anonymized-13749260) * [11 years, 6 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484393) * Unfortunately it’s not my case… * Plugin Author [creverter](https://wordpress.org/support/users/creverter/) * (@creverter) * [11 years, 6 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484415) * Sorry for the delay… * Please, can do you give me access to your wp-admin? Write us through our contact form in [http://www.knewsplugin.com](http://www.knewsplugin.com). Please, add a reference to this post in the message. * Regards, Carles. * Thread Starter anonymized-13749260 * (@anonymized-13749260) * [11 years, 6 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484416) * Thanks Carles, I’ve sent you the info * [wordpressariel](https://wordpress.org/support/users/wordpressariel/) * (@wordpressariel) * [11 years, 5 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484417) * i have the same problem * [alexaneel02](https://wordpress.org/support/users/alexaneel02/) * (@alexaneel02) * [11 years, 5 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484418) * Hello, * I had a similar problem in version 1.6.9, when I tried to send a newsletter to one single adress. Nothing happened, the sending-script didn’t work. So I went back to version 1.6.8. * Kind regards AleXa * Plugin Author [creverter](https://wordpress.org/support/users/creverter/) * (@creverter) * [11 years, 5 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484423) * Sylvie (I dont know what user are you): * I tested the submit in your website, on: * Knews > Config > Advanced > Submit method * I tested the SMTP connection and it fails: * CLIENT -> SMTP: EHLO [http://www.sylvieadams.com](http://www.sylvieadams.com) CLIENT -> SMTP: STARTTLS CLIENT -> SMTP: EHLO [http://www.xxxxxxxxx.com](http://www.xxxxxxxxx.com) CLIENT -> SMTP: AUTH LOGIN CLIENT -> SMTP: XXXXXXXXX= CLIENT -> SMTP: XXXXXXXXXXXXXXX SMTP -> ERROR: Password command failed: 535 Incorrect authentication data CLIENT- > SMTP: QUIT SMTP connect() failed. * Submit error. * Please, check the SMTP config * Thread Starter anonymized-13749260 * (@anonymized-13749260) * [11 years, 5 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484424) * Thanks ! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Submits does not process’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/knews_c1dde7.svg) * [Knews Multilingual Newsletters](https://wordpress.org/plugins/knews/) * [Frequently Asked Questions](https://wordpress.org/plugins/knews/#faq) * [Support Threads](https://wordpress.org/support/plugin/knews/) * [Active Topics](https://wordpress.org/support/plugin/knews/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/knews/unresolved/) * [Reviews](https://wordpress.org/support/plugin/knews/reviews/) * 12 replies * 5 participants * Last reply from: anonymized-13749260 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/submits-does-not-process/#post-5484424) * Status: not resolved