Title: Subscribe Button Inactive
Last modified: August 31, 2016

---

# Subscribe Button Inactive

 *  Resolved [dbowl79](https://wordpress.org/support/users/dbowl79/)
 * (@dbowl79)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/subscribe-button-inactive/)
 * JOT Support,
 * I recently migrated my website from a subdomain to the root directory. Upon testing,
   I noticed that the subscribe button is no longer working. I verified that javascript
   file /wp-content/plugins/joy-of-text/js/jot-messenger-x-x.js is present and was
   loaded in the page. I’ve also uninstalled / reinstalled the Pro plugin with no
   luck.
 * Any assistance you could provide would be GREATLY appreciated!
 * Thanks!
    Dusty B.
 * [https://wordpress.org/plugins/joy-of-text/](https://wordpress.org/plugins/joy-of-text/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [dbowl79](https://wordpress.org/support/users/dbowl79/)
 * (@dbowl79)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/subscribe-button-inactive/#post-7336915)
 * JOT Support,
 * Update – this issue appears to be with the font / background color of the status
   response text the user sees when they click the “subscribe” button. The plugin
   does indeed join the number to the group and the Twilio SMS gateway is sending
   an automated response to the user.
 * Since I’m running a black background, I have the following CSS mod in my theme–
 *     ```
       /*set blog post background to black*/
       .category #main-content {
       background: #000000;
       }
   
       .et_pb_section, #main-content{
       background-color: transparent!important;
       }
       ```
   
 * I also see the CSS in the page is loaded by the plugin-
 *     ```
       <link rel='stylesheet' id='jot-css-css'  href='http://hickoryhills.com/wp-content/plugins/joy-of-text/css/jot.css?ver=4.5.1' type='text/css' media='all' />
       <link rel='stylesheet' id='jot-uitheme-css-css'  href='http://hickoryhills.com/wp-content/plugins/joy-of-text/css/jquery-ui-fresh.css?ver=4.5.1' type='text/css' media='all' />
       ```
   
 * Do you know of any place I could check that would not cause the response text
   to show on a black background? I did have the response text working in dev prior
   to the migration to active production.
 * Thanks for the help and assistance!
 * Dusty
 *  [wilsos6](https://wordpress.org/support/users/wilsos6/)
 * (@wilsos6)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/subscribe-button-inactive/#post-7336917)
 * Hi Dusty,
 * Could you send me a link to the page containing the subscription form please 
   and I’ll take a look.
 * Thank you,
    Stuart
 *  [wilsos6](https://wordpress.org/support/users/wilsos6/)
 * (@wilsos6)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/subscribe-button-inactive/#post-7336923)
 * Hi Dusty,
 * The plugin uses your theme’s default text colour to write the “Subscribing you
   to the group…” message, then responds in either red or green text, depending 
   on the whether an error occurred or when the subscription was successful.
 * Do you have the “<div id=”jot-subscribemessage”></div>” added to the bottom of
   your form? This is where the response messages are written to.
 * Regards,
    Stuart
 *  Thread Starter [dbowl79](https://wordpress.org/support/users/dbowl79/)
 * (@dbowl79)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/subscribe-button-inactive/#post-7336990)
 * Hey Stuart! Thanks for the help! In looking at the form, I don’t see the subscribe
   message on there. Below is what I have.
 * <div class=”sms_table”><form id=”jot-subscriber-form-1″ action=”” method=”post”
   ><input name=”jot-group-id” value=”1″ type=”hidden”>
    <input name=”jot_form_id”
   value=”jot-subscriber-form” type=”hidden”> <table> <tbody> <tr> <th class=”jot-
   td-c” colspan=”2″><span style=”color: white;”>Please Subscribe for HHGC Text 
   Updates</span></th> </tr> <tr> <th><span style=”color: white; font-family: Lato;”
   >Member Name:</span></th> <td><input id=”jot-subscribe-name” maxlength=”40″ name
   =”jot-subscribe-name” size=”40″ type=”text”></td> </tr> <tr> <th><span style=”
   color: white; font-family: Lato;”>Mobile Number:</span></th> <td><input id=”jot-
   subscribe-num” maxlength=”40″ name=”jot-subscribe-num” size=”40″ type=”text”>
   </td> </tr> <tr> <td><input id=”jot-subscribegroup-1″ class=”button” value=”Subscribe”
   type=”button”></td> <td></td> </tr> </tbody> </table> </form></div>
 * Do you know where this line should be placed within the form?
 * Thanks again for the help! I greatly appreciate it!
 * Dusty B.
 *  [wilsos6](https://wordpress.org/support/users/wilsos6/)
 * (@wilsos6)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/subscribe-button-inactive/#post-7336995)
 * Hi Dusty,
 * It should be in the table cell next to the subscribe button. In the HTML below,
   I’ve updated the last table row to include the div where the messages are written.
 *     ```
       <tr>
       <td><input id="jot-subscribegroup-1" class="button" value="Subscribe" type="button"></td>
       <td><div id="jot-subscribemessage"></div></td>
       </tr>
       ```
   
 * Regards,
    Stuart
 *  Thread Starter [dbowl79](https://wordpress.org/support/users/dbowl79/)
 * (@dbowl79)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/subscribe-button-inactive/#post-7337002)
 * Hey Stuart!
 * That was indeed the issue! The text is now visible to the user when the subscribe
   button is clicked.
 * Thanks for your help and support!
 * Dusty B.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Subscribe Button Inactive’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [dbowl79](https://wordpress.org/support/users/dbowl79/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/subscribe-button-inactive/#post-7337002)
 * Status: resolved