Title: Subscribe function no longer working
Last modified: February 21, 2017

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# Subscribe function no longer working

 *  [sproutchris](https://wordpress.org/support/users/sproutchris/)
 * (@sproutchris)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/subscribe-function-no-longer-working/)
 * We tested the mailchimp wordpress plugin after installing it weeks ago and it
   was adding new subscribers just fine, but today I received a report that it was
   no longer working. We tested several different email addresses on our end to 
   confirm that this is the case. The API calls seem to be registering as I can 
   see records of them in our account, but actual emails are not entering our list.
   I tried hitting the “Update List” button and even adding a new API key with no
   avail.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * (@mcsupport)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/subscribe-function-no-longer-working/#post-8831938)
 * Hi [@sproutchris](https://wordpress.org/support/users/sproutchris/),
 * Thanks for reaching out! I’d love to take a look and see what is going on here.
   In order to do that, could you please reply back here with the following details?
 * – A link to your site you have the form installed
    – What theme is currently 
   on your page? – What other plugins are installed? – Did you make any recent changes
   to the theme or plugin setup, and if so, does this issue persist if those changes
   are temporarily reversed?
 * Thanks! I look forward to hearing back and helping out.
 * Warm Regards,
 * Pearl
 *  Thread Starter [sproutchris](https://wordpress.org/support/users/sproutchris/)
 * (@sproutchris)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/subscribe-function-no-longer-working/#post-8832759)
 * evergreenhomesnw.com with a custom theme. The plugin was working fine before 
   and we made no changes anywhere, it just stopped working one day. I have a duplicate
   of the site in a private environment where the only plugins I still had activated
   were Advanced Custom Fields (which the theme requires) and the MailChimp plugin
   but still not working.
 * Like I stated before, it looks like the API is recording that it is receiving
   the requests, but they don’t seem to be doing what they should with the final
   result of adding the email to the list of subscribers.
 *  [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * (@mcsupport)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/subscribe-function-no-longer-working/#post-8835215)
 * Hey [@sproutchris](https://wordpress.org/support/users/sproutchris/),
 * Thanks for the reply! I went ahead and tested out the form at [http://www.evergreenhomesnw.com/](http://www.evergreenhomesnw.com/),
   and I received the confirmation email as expected. I clicked confirm subscription,
   and I was added to the list in question. That being said, since you aren’t seeing
   that happen on your end, it would likely be a good idea for the MailChimp support
   team to check out the specific email addresses that were unable to be added to
   the list. It’s possible that they may already be unsubscribed, cleaned, or in
   some other sort of compliance state. If you could, please reach out to that support
   team following their KB’s instructions, here: [http://kb.mailchimp.com/accounts/management/mailchimp-support-options#Contact-Support](http://kb.mailchimp.com/accounts/management/mailchimp-support-options#Contact-Support)
   and please include a link to this support thread as well as any specific email
   addresses that could not be added to the list through this form. That will also
   allow them to turn on an internal logging tool to observe the API calls as they
   are coming in, and run some additional tests.
 * Thanks! And please feel free to post again if you run into any other questions
   about the plugin we can help out with.
 * Warm Regards,
 * Pearl
    -  This reply was modified 9 years, 3 months ago by [mcsupport](https://wordpress.org/support/users/mcsupport/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscribe function no longer working’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp/assets/icon.svg?rev=3156997)
 * [Mailchimp List Subscribe Form](https://wordpress.org/plugins/mailchimp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/subscribe-function-no-longer-working/#post-8835215)
 * Status: not resolved