Title: Subscribe2HTML – Intermittent encoding problems
Last modified: August 30, 2016
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# Subscribe2HTML – Intermittent encoding problems
* [AlbCoWebMgr](https://wordpress.org/support/users/albcowebmgr/)
* (@albcowebmgr)
* [10 years, 8 months ago](https://wordpress.org/support/topic/subscribe2html-intermittent-encoding-problems/)
* We have a handful of blogs using the Subscribe2HTML plugin (v 10.9). On one blog(
only), emailed post content will occasionally get mangled with odd character
substitutions that appear to be an encoding issue.
* Random characters get replaced with = signs; others with “?” in a black diamond.
Here are some excerpts:
helped make last week=E2��s dance a huge success 5:00
�=80� 8:00: Girls’ Basketball
* This does not appear in the WordPress post — only in the email, but not with
every email!
* It can happen when text is entered directly, and when copied & pasted from Word
or an email.
* Please help!
* [https://wordpress.org/plugins/subscribe2/](https://wordpress.org/plugins/subscribe2/)
Viewing 7 replies - 1 through 7 (of 7 total)
* [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
* (@mattyrob)
* [10 years, 8 months ago](https://wordpress.org/support/topic/subscribe2html-intermittent-encoding-problems/#post-6585806)
* [@albcowebmgr](https://wordpress.org/support/users/albcowebmgr/)
* This is probably due to differences in encoding in the email and database. Ideally
both should be using the same and ideally UTF. You can check the email by viewing
the source of the email for content type and use PHPMyAdmin to check the database
tables and rows.
* Thread Starter [AlbCoWebMgr](https://wordpress.org/support/users/albcowebmgr/)
* (@albcowebmgr)
* [10 years, 8 months ago](https://wordpress.org/support/topic/subscribe2html-intermittent-encoding-problems/#post-6585809)
* Thanks for the rapid response, mattyrob!
* Both the email sent by Subscribe2HTML and the database are using utf-8. The database
is UTF8_general_ci, specifically.
* The odd thing is that the Posts as displayed by WordPress do not have the issue.
Only the email version.
* All the post emails are authored by one person, using Internet Explorer. Some
are messed up, others are fine.
* Other suggestions, please!
* [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
* (@mattyrob)
* [10 years, 8 months ago](https://wordpress.org/support/topic/subscribe2html-intermittent-encoding-problems/#post-6585813)
* [@albcowebmgr](https://wordpress.org/support/users/albcowebmgr/)
* Have you checked the content containing rows also? See here for more info:
* [http://codex.wordpress.org/Converting_Database_Character_Sets](http://codex.wordpress.org/Converting_Database_Character_Sets)
* Thread Starter [AlbCoWebMgr](https://wordpress.org/support/users/albcowebmgr/)
* (@albcowebmgr)
* [10 years, 8 months ago](https://wordpress.org/support/topic/subscribe2html-intermittent-encoding-problems/#post-6585817)
* The blogs were all created with UTF8 as the default collation.
* [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
* (@mattyrob)
* [10 years, 8 months ago](https://wordpress.org/support/topic/subscribe2html-intermittent-encoding-problems/#post-6585908)
* [@albcowebmgr](https://wordpress.org/support/users/albcowebmgr/)
* Have you checked the collation within each table for each row? For example the
posts->post_content row?
* Does the email show like this in all email clients?
* On the affected email what is the ‘Content-Transfer-Encoding’ set as?
* Thread Starter [AlbCoWebMgr](https://wordpress.org/support/users/albcowebmgr/)
* (@albcowebmgr)
* [10 years, 7 months ago](https://wordpress.org/support/topic/subscribe2html-intermittent-encoding-problems/#post-6586139)
* posts > post_content collation is also utf8_general_ci. Content of the email
itself is UTF. Client doesn’t make any difference. Same in Apple Mail, MSOutlook,
smartphone, & webaccess.
* In any case, again, the posts themselves in WordPRess don’t display this problem—
only _some_ of the HTML email versions.
* The emails are not stored in the DB as far as I can tell. Where are they processed?
If in a temp folder on the server, could something in the SERVER’s file structure
be corrupting the content?
* I’m thinking it’s not encoding per se, but some corruption in the plug-in scripts.
I just deleted and reinstalled the plug-in for the second time. I don’t expect
it will help, but we’re pretty desperate.
* If another email gets corrupted, my next step will be to create a new blog site
for the School and start over with fresh data.
* I’d welcome any further suggestions.
* Thanks.
* [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
* (@mattyrob)
* [10 years, 7 months ago](https://wordpress.org/support/topic/subscribe2html-intermittent-encoding-problems/#post-6586141)
* [@albcowebmgr](https://wordpress.org/support/users/albcowebmgr/)
* I’ve had a check through the code again and I can’t see anywhere in Subscribe2
where the email content has and encoding changes made.
* Are the emails coming from your own server or via ReadyGraph?
Viewing 7 replies - 1 through 7 (of 7 total)
The topic ‘Subscribe2HTML – Intermittent encoding problems’ is closed to new replies.
* 
* [Subscribe2 - Form, Email Subscribers & Newsletters](https://wordpress.org/plugins/subscribe2/)
* [Frequently Asked Questions](https://wordpress.org/plugins/subscribe2/#faq)
* [Support Threads](https://wordpress.org/support/plugin/subscribe2/)
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* [Unresolved Topics](https://wordpress.org/support/plugin/subscribe2/unresolved/)
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## Tags
* [encoding](https://wordpress.org/support/topic-tag/encoding/)
* [subscribe2 html](https://wordpress.org/support/topic-tag/subscribe2-html/)
* 7 replies
* 2 participants
* Last reply from: [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
* Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/subscribe2html-intermittent-encoding-problems/#post-6586141)
* Status: not resolved