Subscriber counter issue: dropped from 326 to 301

  • Resolved moniquenamie

    (@moniquenamie)


    2 weeks, 2 days ago

    Hello,
    For months my blog has been showing around 326 subscribers (usually 325–327), with the normal small fluctuations due to new subscriptions and unsubscriptions.
    A few hours ago, right after a new subscription came in, it suddenly dropped to 301.
    This seems like a significant and unexpected loss of about 25 subscribers in a very short time. Could you please check what happened and help me restore them?
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter moniquenamie

    (@moniquenamie)

    1 week, 6 days ago

    Update: Subscribers are continuing to disappear. I’m now down to 298 and I don’t understand why.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    1 week, 3 days ago

    Hi @moniquenamie.

    Thanks for flagging this!

    We recently ran some platform-wide maintenance that cleaned up inactive and defunct accounts. This lined up with the timeframe of your drop, and is very likely the cause. The removed accounts were dormant, so your actual readers and email subscribers shouldn’t be affected.

    Hope this was helpful! Please let us know if you need further assistance or if you have additional questions.

    Thread Starter moniquenamie

    (@moniquenamie)

    1 week, 2 days ago

    Hi @tamirat22
    Thanks for your explanation.
    I have a question about another topic. I’ll open another thread.

    Plugin Support Alin (a11n)

    (@alinclamba)

    1 week, 2 days ago

    Hey @moniquenamie,

    Glad that helped clear things up 🙂

    Yep, feel free to open a new thread for the other question and we’ll take a look there.

Viewing 4 replies - 1 through 4 (of 4 total)

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