Title: Subscriber e-mails not being generated
Last modified: June 18, 2018

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# Subscriber e-mails not being generated

 *  [Nidrax](https://wordpress.org/support/users/nidrax/)
 * (@nidrax)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/subscriber-e-mails-not-being-generated/)
 * **First, I’ve read the [FAQ](https://www.icegram.com/documentation/es-subscribers-are-not-receiving-emails/),
   and it doesn’t refer to my specific problem, so don’t reply me with this link
   to the documentation, but actually try to help me.**
 * I’ve been using the e-mail subscribers plugin and in the begginging it worked
   perfectly, but for some time now it rarely sends any notifications at all.
 * I use SMTP mailer (**Gmail SMTP** plugin, if that matters) that works just fine.
   My subscribers are all in Confirmed state and it is not like the mails are blocked,
   becauseif they were, the problem would be permanent but it doesn’t seem to be
   the case.
 * Here’s exmaple of how it works:
 * _I write a new post on May 31st. All of my subscribers get notified.
    Since then
   I wrote 3 more posts. No notifications were sent. Then at June 10th I wrote a
   test post to check, if the plugin works. Suprisingly it sent the notification
   jut fine. Since then I wrote 7 new post and again, no notification was sent even
   once for any of them.
 * The messages of course are not found in spam folder and no reports are sent to
   my e-mail. Is this plugin restricted to only some post categories or is that 
   supoposed not to notify subscribers about every post I make?
 * I’m just getting frustrated, because I’ve spent two days trying various SMTP 
   plugins so the messages won’t end in spam and when I finally managed to get this
   right, the Subscriber plugin started to act to its own liking.
 * Oh, and I also use the GDPR plugin, if it’s also important.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscriber-e-mails-not-being-generated%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [Mansi](https://wordpress.org/support/users/mansi-shah/)
 * (@mansi-shah)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/subscriber-e-mails-not-being-generated/#post-10464726)
 * [@nidrax](https://wordpress.org/support/users/nidrax/) ,
 * To many how subscribers you are sending emails?
    It is possible that you have
   reached your daily limit to send emails and hence emails are not getting sent.
   Please can you find out what is your daily limit to send emails and if you were
   exceeding that?
 *  Thread Starter [Nidrax](https://wordpress.org/support/users/nidrax/)
 * (@nidrax)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/subscriber-e-mails-not-being-generated/#post-10467296)
 * @mansi-ahah
 * If that was the case, the plugin would send messages to just a few of them, but
   it sends no e-mails at all.
 * I have only three subscribers r/n, so I’d had to write around 170 posts daily
   to hit Gmail send limit (500 messages).
 *  Plugin Contributor [Mansi](https://wordpress.org/support/users/mansi-shah/)
 * (@mansi-shah)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/subscriber-e-mails-not-being-generated/#post-10483427)
 * [@nidrax](https://wordpress.org/support/users/nidrax/) ,
 * Please write from – [Icegram – Contact Us](https://www.icegram.com/contact/) –
   along with a mention of this thread as we need to review settings on your end.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 11 months ago](https://wordpress.org/support/topic/subscriber-e-mails-not-being-generated/#post-10483477)
 * _*Reads. Raises hand.*_
 * Caution: nidrax, it’s not a good idea to let _anyone_ have back end access to
   your site. If that is asked please let me know here in this topic.
 *  Plugin Contributor [Mansi](https://wordpress.org/support/users/mansi-shah/)
 * (@mansi-shah)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/subscriber-e-mails-not-being-generated/#post-10483560)
 * Hi Jan,
 * Am I doing something wrong by asking client to contact via *_our_* website? Just
   wanted to find the cause of why emails are not sending from client end.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 11 months ago](https://wordpress.org/support/topic/subscriber-e-mails-not-being-generated/#post-10483698)
 * Here’s the thing.
 * You can and should do what you like on your own site. But if that’s going to 
   be your reply then I suggest that you ask about closing the plugin and support
   forum here OR at least put a sticky topic on your forum here saying something
   like this.
 * >  This plugin is not supported in these forums due to the conditions of supporting
   > users here and taking a shortcut to log into your system.
   > That’s not permitted here and we’ll send you a link and or email address where
   > we can ask you to let us take the extraordinary step of letting complete strangers
   > access you backend and possibly your hosting account.
 * See where I am going with this?
 * The users here are not your customer. You have no relationship with them that
   has any financial backing at all.
 * Again, you can send people to your site and again, what you do there is your 
   business. But please reconsider and think about what I’ve posted.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Subscriber e-mails not being generated’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/subscriber-e-mails-not-being-generated/#post-10483698)
 * Status: not resolved