Hi @garydee1977, the site doesn’t currently show connected to Jetpack. Could you try reconnecting it, then check https://wordpress.com/stats/email/opens/day/8906/127252719 will load.
Hello @garydee1977,
It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!
Hi @eri32s98 the site was connected. However something isn’t right.
So I went ahead and tried reconnection once again – see the screenshots I get – it SAYS it connects. But when I go back to dashboard – the Connected as is empty and no stats show and emails do not send.
https://imgur.com/a/IAN7eNU
Help much appreciated
Anything about this guys??
Hi Gareth ,
Thanks for your patience as we work our way through the support forum.
So I went ahead and tried reconnection once again – see the screenshots I get – it SAYS it connects. But when I go back to dashboard – the Connected as is empty and no stats show and emails do not send.
Jetpack is still showing as disconnected on our end, so I’m not sure why it’s showing as connected for you. I’m going to check in with our developers about that one.
We’ll get back in touch with you with what we find out!
Hi Gareth,
As we looked into this more, we found that the versions of WordPress and Jetpack you’re using are not up-to-date. We support the 2 most recent versions of both, so as a first step please make sure you have your site backed up and then update WordPress and Jetpack.
After that you can try reconnecting Jetpack and let us know. We can check the connection from our side.
Thank you!
