Subscribers cannot edit custom fields in their profile

I have created custom fields for directory members to enter 3 student names, and select their grade levels. I can edit this information from back-end, but when users try to “edit profile” they can only edit the pre-determined fields such as name, email, and address, but the custom fields created are not editable.

I have completed instructions below, to no resolve:

-Checked my field type settings to ensure users can edit the field is checked. It is.

-Checked user role settings to ensure subscribers have the ability to edit their profiles. That is set.

Please help! I need portal members to be able to edit ALL fields in their user profile.

Thanks!

Angela

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