Title: Subscribers not adding
Last modified: April 21, 2021

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# Subscribers not adding

 *  Resolved [fonzifuzz](https://wordpress.org/support/users/fonzifuzz/)
 * (@fonzifuzz)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding-2/)
 * Hi,
 * New customers aren’t being added to the subscriber list after purchase when they
   check the ‘subscribe me etc’ box. It used to work.
 * My settings for the plug-in are:
 * Use double opt-in -Yes
    Update existing subscribers- Yes Replace Interest groups-
   No
 * The Debug log has the following errors listed:
 * – INFO: Form 4461 > Submitted with errors: spam
    – ERROR: Form 4461 > Mailchimp
   API error: 400 Bad Request. Invalid Resource.
 * I can see where a couple of people have tried to add to the mailing list but 
   not everyone who has tried to add is logged in the Debug Log.
 * The API is set up and currently showing as connected.
 * Thank you in advance
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscribers-not-adding-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Lap](https://wordpress.org/support/users/lapzor/)
 * (@lapzor)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding-2/#post-14389660)
 * Please set the log to “log everything” and then test it the integration again.
   Does anything show up at all in the log when you do that?
 * The two lines you see now in the log are not related to the integration.
 *  Thread Starter [fonzifuzz](https://wordpress.org/support/users/fonzifuzz/)
 * (@fonzifuzz)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding-2/#post-14401731)
 * Hi,
 * It was already set to ‘logging everything’ when I submitted my previous post.
   Did I post the wrong information?
 *  Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding-2/#post-14406085)
 * Hey [@fonzifuzz](https://wordpress.org/support/users/fonzifuzz/),
 * The errors are only related to the form with ID “4461” and not the “WooCommerce
   integration”.
 * Can you please share a link where this form is placed so we can test it?
 *  Thread Starter [fonzifuzz](https://wordpress.org/support/users/fonzifuzz/)
 * (@fonzifuzz)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding-2/#post-14406390)
 * Hi,
 * The form is on the check-out page so I have reopened a test product so the form
   can be tested.
 * [Test product link](https://fireflycoaching.co.uk/product/test-cv-product/)
 * I don’t know another way to provide the link to the checkout – if there is, please
   let me know!
 *  Plugin Contributor [Lap](https://wordpress.org/support/users/lapzor/)
 * (@lapzor)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding-2/#post-14406650)
 * Ok, i tested it with email 60****d@opayq.com
    Anything in the log now? ` I got
   an email “welcome to my mailinglist” so it seems to just work.
 *  Thread Starter [fonzifuzz](https://wordpress.org/support/users/fonzifuzz/)
 * (@fonzifuzz)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding-2/#post-14406713)
 * Thanks Lap
 * It confirms this in the log: ‘WooCommerce Checkout > Successfully subscribed 
   60****@op***.com’
 * Did the checkout process only ask you to subscribe once? I’m wondering if there
   is a duplicate form somewhere in the process, and one isn’t working? I had someone
   tick ‘yes’ for subscribing recently but they weren’t added to the mailing list.
   I haven’t changed any settings since that happened.
 *  Plugin Contributor [Lap](https://wordpress.org/support/users/lapzor/)
 * (@lapzor)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding-2/#post-14407133)
 * I see 1 checkbox from our plugin, that’s the one I tested.
    I saw some drop down
   field as well to subscribe to the newsletter but that’s not from our plugin.
 * Hope that helps. If you have any questions, please let me know!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Subscribers not adding’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-wp/assets/icon-256x256.png?rev=1224577)
 * [MC4WP: Mailchimp for WordPress](https://wordpress.org/plugins/mailchimp-for-wp/)
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 * 7 replies
 * 3 participants
 * Last reply from: [Lap](https://wordpress.org/support/users/lapzor/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding-2/#post-14407133)
 * Status: resolved