Title: Subscribers not adding Last modified: December 17, 2020 --- # Subscribers not adding * Resolved [fonzifuzz](https://wordpress.org/support/users/fonzifuzz/) * (@fonzifuzz) * [5 years, 5 months ago](https://wordpress.org/support/topic/subscribers-not-adding/) * Hi, * New subscribers are no longer being added to my Mailchimp mailing list after completing checkout. It used to work. * I have read previous replies on this subject but they either didn’t apply to my settings or I didn’t understand them. For example, I have no idea what the‘ logging’ section is that has been referred to. * My settings for the plug-in are: * Enabled – yes Implicit – No Mailchimp list – checked Double opt-in -No Update existing subscribers- No * I don’t know what the ‘update existing subscribers’ bit is for, so clarity on that would be helpful too * Thanks * Fonzifuzz Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [fonzifuzz](https://wordpress.org/support/users/fonzifuzz/) * (@fonzifuzz) * [5 years, 5 months ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-13803593) * I have now found the ‘logging’ section and changed it to say ‘everything’. There were no relevant errors showing up in the debug log. * Plugin Contributor [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 5 months ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-13806661) * Update subscribers means that if en email is already in your list it will be updated with the information from the checkout form, if it’s set to no the subscriber data will be left alone as it’s already subscribed. * Please share a link to where I can see this on your website so I can take a look at this. Thanks! * Thread Starter [fonzifuzz](https://wordpress.org/support/users/fonzifuzz/) * (@fonzifuzz) * [5 years, 5 months ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-13807243) * Does that mean the subscribed details will only be updated if they are changed, or does it add the same customer multiple times to the list? * Sorry for this very basic question! * I’m not sure how I can share a link to show you what you mean- do you want a screenshot of the page? * Plugin Contributor [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 5 months ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-13808056) * It will update the existing subscriber. It’s not possible to have the same email twice in 1 audience. * You can just give me a link to the public part of your website where you have the form so I can test the form myself. Thanks * Thread Starter [fonzifuzz](https://wordpress.org/support/users/fonzifuzz/) * (@fonzifuzz) * [5 years, 5 months ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-13811969) * Hi, * It’s [Link](https://fireflycoaching.co.uk/shop/) * New customers aren’t being added to the subscriber list after purchase, when they check the ‘subscribe me etc’ box * Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/) * (@hchouhan) * [5 years, 5 months ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-13812999) * Hey [@fonzifuzz](https://wordpress.org/support/users/fonzifuzz/), * Can you please go to the “MC4WP > Others” menu in WordPress and share with us any errors listed there? * Plugin Contributor [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 5 months ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-13842550) * Since there have been no replies for awhile I will now mark this topic as resolved. If you are still experiencing this issue or you have a similar problem, please create a NEW topic. Thank you! * [lsingh](https://wordpress.org/support/users/lsingh/) * (@lsingh) * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-14345588) * Hi [@fonzifuzz](https://wordpress.org/support/users/fonzifuzz/) * Did your issue resolve? I have the same issue. * Thanks * Thread Starter [fonzifuzz](https://wordpress.org/support/users/fonzifuzz/) * (@fonzifuzz) * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-14345831) * Hi [@isingh](https://wordpress.org/support/users/isingh/) * Thanks for asking this because no it didn’t! * I’m not a developer so I find some of the techie stuff a bit daunting * They have advised that I start a new thread though, so that’s what I’ll do. * Plugin Contributor [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-14350280) * Please create a new post for your own issue and don’t forget to post the errors that you see under Mailchimp for WP > Other as Harish requested. Thanks Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Subscribers not adding’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-wp/assets/icon-256x256.png?rev=1224577) * [MC4WP: Mailchimp for WordPress](https://wordpress.org/plugins/mailchimp-for-wp/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-wp/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-wp/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-wp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-wp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-wp/reviews/) * 10 replies * 4 participants * Last reply from: [Lap](https://wordpress.org/support/users/lapzor/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/subscribers-not-adding/#post-14350280) * Status: resolved