Title: Subscription Email Text Includes Shortcode
Last modified: August 21, 2016

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# Subscription Email Text Includes Shortcode

 *  Resolved [dehbach](https://wordpress.org/support/users/dehbach/)
 * (@dehbach)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/subscription-email-text-includes-shortcode/)
 * Hi–when subscribers get an email from our blog using the jetpack subscribe function,
   the text of the email includes shortcode. For example:
 * `[dropcap custom_class="normal"]I[/dropcap]can almost feel my mother's disapproval
   all the way from the Midwest as I write this. We are rhubarb purists. Rhubarb
   tastes delicious without adding strawberries, raspberries, or any other sweet
   fruit that might compromise the mouth-puckering tartness that makes rhubarb special.`
   (
   That is a cut and paste from an email)
 * How do I prevent that from happening, either by sending proper HTML to subscribers
   or plain text?
 * Thanks!
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Sheriziya](https://wordpress.org/support/users/sheriziya/)
 * (@sheriziya)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/subscription-email-text-includes-shortcode/#post-5071283)
 * I have the same problem. I’d like to see the output the shortcode is supposed
   to give in the mail.
 * I hope this particular problem can be solved soon!
 *  Plugin Contributor [csonnek](https://wordpress.org/support/users/csonnek/)
 * (@csonnek)
 * Happiness Rocketeer 🚀
 * [11 years, 11 months ago](https://wordpress.org/support/topic/subscription-email-text-includes-shortcode/#post-5071441)
 * Hi there! Unfortunately at this time, any shortcode that isn’t [supported by Jetpack](http://jetpack.me/support/shortcode-embeds/)
   is not parsed by our email notifications system and instead displays the shortcode
   in plain text in the email notification.
 * I did open a new GitHub issue for this particular item – you can follow that 
   issue for any updates or further information. Here’s the link for your reference:
   
   [https://github.com/Automattic/jetpack/issues/869](https://github.com/Automattic/jetpack/issues/869)
 * I hope that helps! Marking as resolved as it’s a known issue.
 *  [Sheriziya](https://wordpress.org/support/users/sheriziya/)
 * (@sheriziya)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/subscription-email-text-includes-shortcode/#post-5071443)
 * Thanks, Carolyn, for opening the ticket! I’ve commented there and I’ll follow
   it 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscription Email Text Includes Shortcode’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)
 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * 3 replies
 * 3 participants
 * Last reply from: [Sheriziya](https://wordpress.org/support/users/sheriziya/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/subscription-email-text-includes-shortcode/#post-5071443)
 * Status: resolved