Title: subscription error
Last modified: February 12, 2021

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# subscription error

 *  Resolved [tushal](https://wordpress.org/support/users/tushal/)
 * (@tushal)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/subscription-error-5/)
 * Hi sir,
 * On user side when user click on subscribe button to receive newsletter an error
   pops up “something went wrong with your subscription. please contact the website
   owner” and user doesn’t receive any subscription confirmation email but admin
   side i received the users email but all users are in unsubscribe state.
 * i have installed latest mailpoet software Version 3.59.2, Please provide me solution.
 * Regards
    tushal

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [MailPoet](https://wordpress.org/support/users/mailpoet/)
 * (@mailpoet)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/subscription-error-5/#post-14048578)
 * Hi [@tushal](https://wordpress.org/support/users/tushal/)
 * Are you sending your MailPoet emails with our MailPoet Sending Service?
 *  [spiritof74homestead](https://wordpress.org/support/users/spiritof74homestead/)
 * (@spiritof74homestead)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/subscription-error-5/#post-14076633)
 * Hello,
 * I too am having the same issue. I have made sure my WordPress site is sending
   with MailPoet Sending Service, but still receiving the same message that Tushal
   stated.
 * Any insight in trouble shooting would be greatly appreciated!
 * Thanks,
    Andrea
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/subscription-error-5/#post-14091607)
 * Hi there [@spiritof74homestead](https://wordpress.org/support/users/spiritof74homestead/)
   and [@tushal](https://wordpress.org/support/users/tushal/),
 * This error usually indicates a problem with your sending method.
 * If you’re using MailPoet Sending Service, can you please check if you can send
   a test Newsletter to an email address that you can check Inbox for?
 * Another thing to check is that your key is properly activated in MailPoet > Settings
   > Key Activation.
 * Also, do you see any warnings in MailPoet > Emails?
 *  Plugin Author [MailPoet](https://wordpress.org/support/users/mailpoet/)
 * (@mailpoet)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/subscription-error-5/#post-14190740)
 * Hi there [@tushal](https://wordpress.org/support/users/tushal/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘subscription error’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
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 * 4 replies
 * 4 participants
 * Last reply from: [MailPoet](https://wordpress.org/support/users/mailpoet/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/subscription-error-5/#post-14190740)
 * Status: resolved