Title: Subscription key problem
Last modified: September 12, 2022

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# Subscription key problem

 *  Resolved [bezbeli](https://wordpress.org/support/users/bezbeli/)
 * (@bezbeli)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/subscription-key-problem/)
 * Hi, I have a problem with the subscription key. It should be a valid key but 
   when I enter it in Dashboard and try to validate I get “Error: Wrong key. Please
   enter correct site key and save changes to validate it.” notification. I tried
   to contact you via email or submit a support ticket through the website but you
   did not respond. I would not like to give you bad review as I’ve been using booster
   for quite a while and it usually delivers what’s promised but not replying to
   tickets or emails is kind of frustrating. At least add some kind of way to track
   tickets in admin area on your website. There is no way to know if you even got
   it.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [ronyp](https://wordpress.org/support/users/ronyp/)
 * (@ronyp)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/subscription-key-problem/#post-16000453)
 * Hello [@bezbeli](https://wordpress.org/support/users/bezbeli/),
 * My sincere apologies for all your inconvenience. Could you please just reach 
   me on the [contact](https://booster.io/contact-us/) form on the website?
 * Please just submit the form and let me know here so that I will be back asap.
 * Kind Regards,
    RonyP – Support Team
 *  Thread Starter [bezbeli](https://wordpress.org/support/users/bezbeli/)
 * (@bezbeli)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/subscription-key-problem/#post-16003012)
 * Hi RonyP, I’ve just sent you an email via contact form on the website.
 * best,
    e
 *  Plugin Author [ronyp](https://wordpress.org/support/users/ronyp/)
 * (@ronyp)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/subscription-key-problem/#post-16004067)
 * Hello [@bezbeli](https://wordpress.org/support/users/bezbeli/),
 * Thank you. I could find all your support tickets have been replied on a timely
   manner.
 * I am marking this thread as resolved and please continue sharing your reply on
   zendesk as this forum is for free users.
 * Kind Regards,
    RonyP – Support Team
 *  Thread Starter [bezbeli](https://wordpress.org/support/users/bezbeli/)
 * (@bezbeli)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/subscription-key-problem/#post-16005187)
 * ok, can you please tell me how can I access those replied tickets?
 *  Plugin Author [ronyp](https://wordpress.org/support/users/ronyp/)
 * (@ronyp)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/subscription-key-problem/#post-16007705)
 * Hello [@bezbeli](https://wordpress.org/support/users/bezbeli/),
 * Kindly please check your emails, If you could not find please check spam as well.
   
   You must find all your tickets there.
 * You have been replied recently yesterday.
 * Kind Regards,
    RonyP – Support Team
 *  Thread Starter [bezbeli](https://wordpress.org/support/users/bezbeli/)
 * (@bezbeli)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/subscription-key-problem/#post-16015466)
 * yes you’re right, it went to spam. Got it, everything is working now. Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Subscription key problem’ is closed to new replies.

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## Tags

 * [subscription](https://wordpress.org/support/topic-tag/subscription/)

 * 6 replies
 * 2 participants
 * Last reply from: [bezbeli](https://wordpress.org/support/users/bezbeli/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/subscription-key-problem/#post-16015466)
 * Status: resolved