Title: Subscription problems Last modified: March 28, 2018 --- # Subscription problems * Resolved [Markus Echterhoff](https://wordpress.org/support/users/mechter/) * (@mechter) * [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/) * Hi, * I am trying to sell a WCS subscription with daily renewal on a Sandbox account. The initial payment went through, but the first recurring payment failed. I noticed in the logs that rather than PayPal sending an IPN, this plugin attempted to DoReferenceTransaction to renew the subscription. I don’t know about the Sandbox account, but the live account does not support reference transactions, so I’d need to test without this. How would I do that? * Also, the transaction failed because “There’s an error with this transaction. Please enter an address1 in the shipping address.” – which is not required for a virtual product. That seems odd. * In the PP Sandbox buyer account I see that there is an active pre-approved payment, but I don’t see if and when the next payment is due. In the PP Sandbox seller account, see that no IPN has been sent. Which it should have been by now. * What is going on? Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/) * (@johndcoy) * Automattic Happiness Engineer * [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/#post-10128277) * Hi [@mechter](https://wordpress.org/support/users/mechter/) * Does this issue happen with any other order types? * Based on the address1 error you referenced the issue is likely caused by a theme or plugin conflict. As a first step, could you try switching back to a default theme like Twenty Seventeen or [Storefront](https://woocommerce.com/storefront/) and disabling all plugins except for WooCommerce PayPay Express Checkout and [WooCommerce Subscription](https://woocommerce.com/products/woocommerce-subscriptions/). * Once you do that, try processing and standard order and a new subscription order with a renewal within the hour. If you still have troubles, I’d suggest you contact the subscriptions developers to take a closer look as they have list PPEC as a fully compatible payment method: * [https://docs.woocommerce.com/document/subscriptions/payment-gateways/](https://docs.woocommerce.com/document/subscriptions/payment-gateways/) * Here’s a [link to create a ticket](https://woocommerce.com/my-account/create-a-ticket/) to allow them to take a closer look. Make sure to choose **WooCommerce Extensions > WooCommerce Subscriptions** from the dropdown. * Let us know what you find. * Thread Starter [Markus Echterhoff](https://wordpress.org/support/users/mechter/) * (@mechter) * [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/#post-10132435) * Thanks for your reply, [@johndcoy](https://wordpress.org/support/users/johndcoy/), * > Does this issue happen with any other order types? * It did not happen with a simple product that I tested. Also, as per my original post, the first payment on a subscription works fine just as well. It’s the renewals that cause the issues. * > Based on the address1 error you referenced the issue is likely caused by a > theme or plugin conflict. * I don’t think so, but I did as you asked anyway to be sure. One exception: WCS minimum payment interval appears to be one day, so I had to wait a little longer for results. The results are in, and the test installation gives the same errors. Here they are in full: * ``` [L_ERRORCODE0] => 10727 [L_ERRORCODE1] => 10728 [L_ERRORCODE2] => 10004 [L_SHORTMESSAGE0] => Invalid Data [L_SHORTMESSAGE1] => Invalid Data [L_SHORTMESSAGE2] => Invalid Data [L_LONGMESSAGE0] => There's an error with this transaction. Please enter an address1 in the shipping address. [L_LONGMESSAGE1] => There's an error with this transaction. Please enter a city in the shipping address. [L_LONGMESSAGE2] => This transaction cannot be processed. [L_SEVERITYCODE0] => Error [L_SEVERITYCODE1] => Error [L_SEVERITYCODE2] => Error ``` * This is odd because the request to set up the subscription included `[NOSHIPPING] => 1` as per the WC PPEC logs. I do not believe this is a WCS issue because I found a similar issue being solved on the side of the payment gateway here [https://wordpress.org/support/topic/paypal-express-checkout-error-notification-4/](https://wordpress.org/support/topic/paypal-express-checkout-error-notification-4/) * Any more ideas? * Thread Starter [Markus Echterhoff](https://wordpress.org/support/users/mechter/) * (@mechter) * [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/#post-10132445) * As for the reference transaction issue, in case anyone stumbles upon this thread,** selling subscriptions via PayPal Express requires reference transactions** enabled on the PayPal account. See [https://www.paypal.com/us/smarthelp/article/how-do-i-integrate-paypal-express-checkout-with-woocommerce-subscriptions-ts2101](https://www.paypal.com/us/smarthelp/article/how-do-i-integrate-paypal-express-checkout-with-woocommerce-subscriptions-ts2101) * Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/) * (@johndcoy) * Automattic Happiness Engineer * [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/#post-10138079) * Hey [@mechter](https://wordpress.org/support/users/mechter/) * Thanks for that. At this point a ticket may be a better option to allow us to dig further into this issue. I tested PPEC and WooCommerce Subscriptions with a default theme and could not replicate the problem. * On the [create a ticket page](https://woocommerce.com/my-account/create-a-ticket/) use WooCommerce Extensions > WooCommerce Subscriptions to get started. Prospress can then forward a ticket to us once they confirm the issue. * Thanks again, * Thread Starter [Markus Echterhoff](https://wordpress.org/support/users/mechter/) * (@mechter) * [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/#post-10138461) * [@johndcoy](https://wordpress.org/support/users/johndcoy/), thanks for looking into this. Did you check “virtual” on the subscription and leave the billing address empty during checkout? I only filled in first name and last name. Also, albeit probably of little consequence, I tested on the main site of a multisite installation. * As for writing a ticket, I’ll get in touch with Prospress as soon as I believe this could at all be a WCS related issue. At this time I see no indication that might be the case. If you think this might be worth looking into further, please do, and I’ll help if I can. If not, that’s okay too, as I’m exploring other payment gateways and options, and this particular bug is not currently a big concern for me. In fact, I’ll go ahead and mark this as resolved, because my main concern was WC PPEC’s reliance on reference transactions for subscriptions, which I have answered in my previous post. * Thanks again and have a great day! * [kurddata2006](https://wordpress.org/support/users/kurddata2006/) * (@kurddata2006) * [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/#post-10171033) * I have same problem , recently I replaced paypal express with the standard one, Standard paypal worked for long time such perfect , but when I change it to express( I install this plugin ) my customers get this error : Sorry, an error occurred while trying to retrieve your information from PayPal. Please try again. - This reply was modified 8 years, 2 months ago by [kurddata2006](https://wordpress.org/support/users/kurddata2006/). * Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/) * (@johndcoy) * Automattic Happiness Engineer * [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/#post-10171632) * Hi [@kurddata2006](https://wordpress.org/support/users/kurddata2006/) * The issue you’re having is due to PayPal Standard not allowing the payment method to be changed. In this case the customer will need to start a new subscription with PayPal Express. For a list of payment gateways that allow payment method changes for subscriptions, see this page: * [https://docs.woocommerce.com/document/subscriptions/payment-gateways/#section-3](https://docs.woocommerce.com/document/subscriptions/payment-gateways/#section-3) * Best, * [kurddata2006](https://wordpress.org/support/users/kurddata2006/) * (@kurddata2006) * [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/#post-10174244) * Thanks for reply , you mean we must create new api based paypal express ? And whats happen for old subscribers recurring? I have more than 130 yearly or monthly preapprove payment profile ( subscribers ) . Any advise ? Thanks agaian Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Subscription problems’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-gateway-paypal-express- checkout_b298d1.svg) * [WooCommerce PayPal Checkout Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/reviews/) ## Tags * [ipn](https://wordpress.org/support/topic-tag/ipn/) * [subscription](https://wordpress.org/support/topic-tag/subscription/) * 8 replies * 3 participants * Last reply from: [kurddata2006](https://wordpress.org/support/users/kurddata2006/) * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/subscription-problems-3/#post-10174244) * Status: resolved