Title: Subscription: widget problem
Last modified: August 20, 2016

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# Subscription: widget problem

 *  Resolved [olivier1244](https://wordpress.org/support/users/olivier1244/)
 * (@olivier1244)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/subscription-widget-problem/)
 * Hi there. I already have a ticket on Wysija helpdesk, no luck so far, that’s 
   why I’m here. I’ve seen that some people have had the same issue, but I couldn’t
   find any solution to my problem.
 * I remember it was working fine on my site. Not anymore.
    I checked but I couldn’t
   find any conflict with other widgets.
 * The problem:
 * When entering a new email for sucription I receive the following error messages:
 *  •textStatus:error
    •errorThrown:No Transport •responseText:undefined
 * I have tested on several browsers. Same thing. Could someone help asap, Wysija
   is really great and perfect for my needs, but with this issue….
    Thanks!
 * [media.unmikonline.org](http://media.unmikonline.org)
 * ps: I have updated and I am using the very last version.
 * [http://wordpress.org/extend/plugins/wysija-newsletters/](http://wordpress.org/extend/plugins/wysija-newsletters/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/subscription-widget-problem/#post-3170362)
 * Can you confirm that we answered your ticket on support.wysija.com?
 *  [Ben](https://wordpress.org/support/users/benheu/)
 * (@benheu)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/subscription-widget-problem/#post-3170379)
 * There could be many reason for ajax request errors of this type.
    I made a quick
   search on google and this is what came up : [http://stackoverflow.com/questions/5241088/jquery-call-to-webservice-returns-no-transport-error](http://stackoverflow.com/questions/5241088/jquery-call-to-webservice-returns-no-transport-error)
   So this could be a problem of cross domain request, maybe you have two different
   address in your WordPress settings home url and site url. This sometimes happen
   when one has www and the other one is www-less. Cheers, Ben
 *  [lafortuna](https://wordpress.org/support/users/lafortuna/)
 * (@lafortuna)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/subscription-widget-problem/#post-3170384)
 * When using the widget to subscribe to the email, a user gets the following error
   message.
 * textStatus:error
    errorThrown:Not Found responseText:
 * I am using WordPress 3.4.2 and the Wysija 2.1.8 free newsletter. I have tried
   both SMP and gmail for sending method and the response is the same.
 * The WordPress address (url) is different from the site address (url).
 * Has the cross-browser problem been resolved?
 * Thanks!
 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/subscription-widget-problem/#post-3170385)
 * [@lafortuna](https://wordpress.org/support/users/lafortuna/) Please get in touch
   on our support site to follow up: [http://support.wysija.com/](http://support.wysija.com/)

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [subscription](https://wordpress.org/support/topic-tag/subscription/)
 * [widget](https://wordpress.org/support/topic-tag/widget/)

 * 4 replies
 * 4 participants
 * Last reply from: [Wysija](https://wordpress.org/support/users/wysija/)
 * Last activity: [13 years, 6 months ago](https://wordpress.org/support/topic/subscription-widget-problem/#post-3170385)
 * Status: resolved