Title: Subscriptions
Last modified: May 19, 2026

---

# Subscriptions

 *  [Augusto Gentile](https://wordpress.org/support/users/agugentile/)
 * (@agugentile)
 * [1 week, 2 days ago](https://wordpress.org/support/topic/subscriptions-65/)
 * Setup: LIVE, WooCommerce PayPal Payments v4.0.3, Subscriptions API (`intent=subscription`),
   processing in USD.
   Problem: The subscription is created (ID `I-23EPA0DPLF1X`),
   but when the buyer approves in PayPal it fails with: _*”Sorry, we weren’t able
   to set up preapproved payments at this time.”*_ One-time payments work; only 
   the preapproved/recurring step fails. Connectivity is healthy (endpoints return
   HTTP 200).
 * I recconected the account and products dont have the checkbox for making this
   product a paypal subscription. They only show when setting sandbox mode.
 * Is this related to Reference Transactions? Is that mandatory to integrate with
   Woo Subscriptions?
 * [System status](https://drive.google.com/file/d/1O5hk55tRUZsSMxX7m_9g3JABYoJZa_35/view?usp=sharing)
    -  This topic was modified 1 week, 2 days ago by [Augusto Gentile](https://wordpress.org/support/users/agugentile/).
    -  This topic was modified 1 week, 2 days ago by [Augusto Gentile](https://wordpress.org/support/users/agugentile/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscriptions-65%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/)
 * (@jamieong)
 * [1 week, 1 day ago](https://wordpress.org/support/topic/subscriptions-65/#post-18912543)
 * Hi [@agugentile](https://wordpress.org/support/users/agugentile/) ,
 * Thank you for reaching out to us, we are here to help.
 * You mentioned that you are processing in USD. We take a look at your system status
   report, however it is still set to Argentine Peso (ARS) which is not a supported
   currency. You must set this to a supported currency like USD under WooCommerce–
   Settings page.
 * In Sandbox, PayPal accounts usually have all features (like Reference Transactions
   and Subscriptions) enabled by default. In LIVE, these must be manually granted
   by PayPal. 
 * It is important to note that PayPal Vaulting requires “Reference Transactions”
   approval – this is also not available with your merchant account.  You can contact
   [PayPal Merchant Support](https://woocommerce.com/document/paypal-reference-transactions/#section-1)
   for help with enabling Reference Transactions for your subscription-based business.
 * Let us know if you have further questions.
 * Best Regards,
   Jamie

Viewing 1 replies (of 1 total)

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to reply to this topic.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

## Tags

 * [woo subscriptions](https://wordpress.org/support/topic-tag/woo-subscriptions/)

 * 1 reply
 * 2 participants
 * Last reply from: [Syde Jamie](https://wordpress.org/support/users/jamieong/)
 * Last activity: [1 week, 1 day ago](https://wordpress.org/support/topic/subscriptions-65/#post-18912543)
 * Status: not resolved