Title: subscriptions and disabling plugin
Last modified: August 12, 2024

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# subscriptions and disabling plugin

 *  Resolved [abossola](https://wordpress.org/support/users/abossola/)
 * (@abossola)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/subscriptions-and-disabling-plugin/)
 * We disabled the plugin and tested another Stripe plugin. I keep getting this
   “
   We’ve had some trouble sending requests in live mode to a webhook endpoint associated
   with your account. Stripe sends **[webhook events](https://58.email.stripe.com/CL0/https:%2F%2Fstripe.com%2Fdocs%2Fwebhooks/1/01000191487c97ee-f5cb5fef-f4db-4917-aa42-19f7c32612e5-000000/H0KF7clw5aFUkZoto-A_OT-4beQqB8s1xPoP-dS0u3U=365)**
   to your server to notify you of activity in your Stripe account, such as a completed
   payout or a newly-created invoice.”
 * The end point in the Stripe account is still active. Does that mean we need to
   leave the plugin active but disabled (if we wanted to) so that existing subscriptions
   will continue to rebill? And do so forever…

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Sravan Bhaskaravajjula](https://wordpress.org/support/users/bhshravankumar/)
 * (@bhshravankumar)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/subscriptions-and-disabling-plugin/#post-17953473)
 * Hello [@abossola](https://wordpress.org/support/users/abossola/),
 * If you disable the plugin but keep the webhook endpoint active, it’s possible
   that existing subscriptions will continue to be billed, but you might encounter
   errors or incomplete notifications, as the plugin responsible for processing 
   those webhooks is inactive.
 * Please review the Stripe webhook logs by logging in to your Stripe account and
   check the webhook logs. This will show you the exact error messages being returned.
   You can share these details with us, so we can assist you further.
 *  Thread Starter [abossola](https://wordpress.org/support/users/abossola/)
 * (@abossola)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/subscriptions-and-disabling-plugin/#post-17955992)
 * there is a lot of info in stripe logs. What info do you need specifically?
 *  Plugin Support [Sravan Bhaskaravajjula](https://wordpress.org/support/users/bhshravankumar/)
 * (@bhshravankumar)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/subscriptions-and-disabling-plugin/#post-17981053)
 * Hello [@abossola](https://wordpress.org/support/users/abossola/),
 * To troubleshoot the issue with the webhook endpoint associated with your Stripe
   account, you can follow these steps:
    1. Verify the webhook endpoint URL: Make sure the URL is correct and free of typos.
       Confirm that the URL is publicly accessible on the internet and can be resolved
       to the expected IP address using a DNS tool like `nslookup` or `dig`.
    2. Check SSL/TLS certificate and configuration: If you are receiving a “TLS error,”
       it indicates an SSL/TLS issue. Use a tool like SSL Labs’ SSL Server Test to 
       check for any issues with your TLS certificate or configuration. Resolve any
       reported issues, such as incomplete certificate chains or security errors.
    3. Confirm firewall and network configuration: Ensure that connections from Stripe
       are not blocked by a firewall or network configuration. You may need to work
       with your hosting provider to confirm that the IP addresses Stripe uses for 
       webhooks can access your webhook endpoint’s URL.
 * If you continue to experience trouble after performing these steps, you may want
   to reach out to Stripe support for further assistance.
   For more information about
   troubleshooting webhook issues and verifying webhook events, refer to the [webhooks troubleshooting guide](https://support.stripe.com/questions/webhooks-how-to-investigate-and-fix-connection-to-remote-host-denied).
 * Or else they can try delete webhook and create new
 * Let us know if we could be of any further assistance. 

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘subscriptions and disabling plugin’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Sravan Bhaskaravajjula](https://wordpress.org/support/users/bhshravankumar/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/subscriptions-and-disabling-plugin/#post-17981053)
 * Status: resolved