Title: Subscriptions Not Going Through Last modified: March 29, 2020 --- # Subscriptions Not Going Through * Resolved [Agaaix](https://wordpress.org/support/users/agaaix/) * (@agaaix) * [6 years, 2 months ago](https://wordpress.org/support/topic/subscriptions-not-going-through/) * Issue: Automatic payments stopped going through for some reason. I received an automatic email from wordpress that there were errors, including this: * a fatal error: Uncaught Error: Call to undefined method ActionScheduler_DBLogger:: unhook_stored_action * I tried debugging but that didn’t work and somehow all of the subscriptions changed to manual renewal instead of automatic. * system status: * ``` ### WordPress Environment ### WordPress address (URL): https://www.meapianostudio.com Site address (URL): https://www.meapianostudio.com WC Version: 4.0.1 REST API Version: ✔ 1.0.7 WC Blocks Version: ✔ 2.5.14 Action Scheduler Version: ✔ 3.1.4 WC Admin Version: ✔ 1.0.3 Log Directory Writable: ✔ WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.26 PHP Post Max Size: 260 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.67.0 OpenSSL/1.0.2t SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Zapier Integration - Active Feeds: ✔ 5 active Zapier Feeds. Zapier Integration - Cron Tasks: ✔ 0 pending Zapier cron tasks. Zapier Feed #1 Name: ✔ Subscription Created Zapier Feed #1 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/117388/rr0v2z/ Zapier Feed #1 Trigger: ✔ Subscription Created Zapier Feed #1 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/117388/rr0v2z/. Zapier Feed #2 Name: ✔ Subscription Renewal Zapier Feed #2 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/117388/rrxu0z/ Zapier Feed #2 Trigger: ✔ Subscription Renewed Zapier Feed #2 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/117388/rrxu0z/. Zapier Feed #3 Name: ✔ Subscription Failed Zapier Feed #3 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/117388/rrx6xr/ Zapier Feed #3 Trigger: ✔ Subscription Renewal Failed Zapier Feed #3 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/117388/rrx6xr/. Zapier Feed #4 Name: ✔ Subscription Status Changed Zapier Feed #4 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/117388/rrxrbl/ Zapier Feed #4 Trigger: ✔ Subscription Status Changed Zapier Feed #4 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/117388/rrxrbl/. Zapier Feed #5 Name: ✔ Order Emails Zapier Feed #5 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/117388/l1jt31/ Zapier Feed #5 Trigger: ✔ New Order Zapier Feed #5 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/117388/l1jt31/. ### Database ### WC Database Version: 4.0.1 WC Database Prefix: wp_ Total Database Size: 50.88MB Database Data Size: 43.00MB Database Index Size: 7.88MB wp_woocommerce_sessions: Data: 1.09MB + Index: 0.05MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.05MB + Index: 0.03MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.59MB + Index: 0.36MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 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Counts ### _pods_field: 1 _pods_pod: 1 attachment: 828 calendar: 2 custom_css: 4 download: 1 ect-service: 2 edd_log: 9 edd_payment: 10 elementor_library: 44 envato_kits: 8 erforms: 2 erforms_submission: 10 flamingo_contact: 66 flamingo_inbound: 34 follow_up_email: 3 jetpack-testimonial: 2 landing-page: 2 mp-column: 1 mts_notification_bar: 1 nav_menu_item: 74 oembed_cache: 2 page: 157 payment_retry: 76 post: 159 ppdgorder: 1 pricingtable: 1 product: 185 product_variation: 487 ptnewsletter: 1 revision: 1702 safecss: 1 sdm_downloads: 1 shop_order: 695 shop_order_refund: 4 shop_subscription: 96 slideshow: 1 sln_attendant: 2 sln_booking: 1 sln_service: 5 testimonial: 17 testimonial_rotator: 1 wc_booking: 8 wc_zapier_feed: 5 wp_paypal_order: 3 wp-types-group: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (57) ### Extend WooCommerce Subscription Intervals: by Brent Shepherd – 1.0 – Not tested with the active version of WooCommerce AB WP Security: by Aleksandar Bjelosevic – 1.51 Access Category Password: by Jojaba – 1.5.1 Adaptive Images for WordPress: by Nevma – 0.6.67 Admin Post Navigation: by Scott Reilly – 2.1 AdRoll for WooCommerce Stores: by AdRoll – 2.2.6 – Not tested with the active version of WooCommerce WP AutoTerms: by WP AutoTerms – 2.3.2 BackupBuddy: by iThemes – 4.2.16.8 Clean CSS3 WordPress Responsive Pricing Tables: by Realwebcare – 1.5.6 Child Pages Shortcode: by Takayuki Miyauchi – 1.9.3 Child Theme Configurator: by Lilaea Media – 2.5.2 Classic Editor: by WordPress Contributors – 1.5 Column Shortcodes: by Codepress – 1.0 Dropbox Backup & Restore: by – 1.6.2 Duplicate Page: by mndpsingh287 – 4.2 Easy 404 Redirect: by Ninja Press – 1.2 Easy Registration Forms: by EasyRegistrationForms – 2.0.5 Easy Table of Contents: by Steven A. Zahm – 2.0.5 Elementor: by Elementor.com – 2.9.7 Enable Media Replace: by ShortPixel – 3.3.11 Envato Elements: by Envato – 1.1.9 Simple Calendar: by Simple Calendar – 3.1.22 Google Analytics: by ShareThis – 2.2.5 Head, Footer and Post Injections: by Stefano Lissa – 3.1.6 Hide This: by Andrés Villarreal – 1.1.3 Image Regenerate & Select Crop: by Iulia Cazan – 5.3.5 Jetpack by WordPress.com: by Automattic – 8.3 Kirki Customizer Framework: by Ari Stathopoulos (@aristath) – 3.1.0 Last Updated Shortcode: by bitacre – 1.0.1 List category posts: by Fernando Briano – 0.81 MC4WP: Mailchimp for WordPress: by ibericode – 4.7.5 MP3-jPlayer: by Simon Ward – 2.7.3 Newsletter: by Stefano Lissa & The Newsletter Team – 6.5.7 Official Facebook Pixel: by Facebook – 2.0.1 Poptin: by Poptin – 1.1.7 Protect Uploads: by Alexis Blondin – 0.2 Quick Contact Form: by aerin – 6.19 Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.3 SB Child List: by Sean Barton (Tortoise IT) – 4.5 Setmore Plus: by Chris Dillon – 3.7.2 ShowID for Post/Page/Category/Tag/Comment: by Fumito Mizuno – 2.5 Testimonial Rotator: by Hal Gatewood – 3.0.2 To Top: by Catch Plugins – 2.1 Under Construction: by WebFactory Ltd – 3.70 WooCommerce Checkout Field Editor: by WooCommerce – 1.5.5 – Not tested with the active version of WooCommerce WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.3.8 – Not tested with the active version of WooCommerce WooCommerce Stripe Gateway: by WooCommerce – 4.3.2 – Not tested with the active version of WooCommerce WooCommerce Name Your Price: by Kathy Darling – 2.8.3 – Not tested with the active version of WooCommerce WooCommerce Product Add-ons: by WooCommerce – 2.9.6 – Not tested with the active version of WooCommerce WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.20 – Not tested with the active version of WooCommerce WooCommerce Product Fees: by Caleb Burks – 1.3.0 – Not tested with the active version of WooCommerce Store Toolkit for WooCommerce: by Visser Labs – 2.2 – Not tested with the active version of WooCommerce WooCommerce Subscriptions: by Prospress Inc. – 2.2.8 – Not tested with the active version of WooCommerce WooCommerce Zapier Integration: by OM4 – 1.6.9 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 4.0.1 Yoast SEO: by Team Yoast – 13.3 WP Mail SMTP: by WPForms – 1.9.0 ### Inactive Plugins (26) ### Follow-Up Emails: by WooCommerce – 4.8.4 – Not tested with the active version of WooCommerce Hide Broken Shortcodes: by Scott Reilly – 1.9 Nelio A/B Testing: by Nelio Software – 5.0.5 NextScripts: SNAP Pro Upgrade Helper: by NextScripts – 1.5.9 NextScripts: Social Networks Auto-Poster: by NextScripts – 4.3.13 One Click Demo Import: by ProteusThemes – 2.5.2 Private content: by Aldo Latino – 6.3 Product Open Pricing (Name Your Price) for WooCommerce: by WP Wham – 1.4.4 – Not tested with the active version of WooCommerce RARA One Click Demo Import: by raratheme – 1.2.7 SEO Redirect 301s: by Tom Skroza – 2.2.3 Simple Download Monitor: by Tips and Tricks HQ Ruhul Amin Josh Lobe – 3.8.3 Simple Page Tester: by Simple Page Tester – 1.4.5 Simple Page Tester Premium: by Simple Page Tester – 1.4.2 Slideshow: by StefanBoonstra – 2.3.1 Smush: by WPMU DEV – 3.6.1 Stripe for WooCommerce: by Stephen Zuniga – 1.38 – Not tested with the active version of WooCommerce Text Blocks: by Hal Gatewood – 1.5.3 Ultimate WooCommerce CSV Importer: by Ataul Ghani – 2.0 – Not tested with the active version of WooCommerce Widgets in Columns: by Hassan Derakhshandeh – 0.2.4 WooCommerce Helper: by WooCommerce – 1.7.2 – Not tested with the active version of WooCommerce – Network enabled WP All Import Pro: by Soflyy – 4.5.5 WP Google Analytics Events: by PineWise – 2.6.0 wp Hosting Performance Check: by Scott Farrell – 2.18.8 WP Notification Bar Pro By MyThemeShop: by MyThemeShop – 1.1.30 WP Super Cache: by Automattic – 1.7.1 WP Ultimate CSV Importer: by Smackcoders – 6.1.2 ### Must Use Plugins (4) ### Elementor Safe Mode: by Elementor.com – 1.0.0 Endurance Browser Cache: by Mike Hansen – 0.4 Endurance Page Cache: by Mike Hansen – 1.5 SSO: by Garth Mortensen Mike Hansen – 0.3 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: booking (booking) bundle (bundle) composite (composite) external (external) grouped (grouped) registrations (registrations) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #4499 - /shop/ Cart: #4500 - /cart/ Checkout: #4501 - /checkout/ My account: #4502 - /my-account/ Terms and conditions: #4265 - /terms-of-service/ ### Theme ### Name: Airi Version: 1.0.10 Author URL: https://athemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: airi/woocommerce/loop/add-to-cart.php ### Templates ### thumbnail: medium: medium_large: large: 1536x1536: 2048x2048: airi-720: airi-360-360: airi-850-485: airi-390-280: airi-969-485: woocommerce_thumbnail: woocommerce_single: woocommerce_gallery_thumbnail: shop_catalog: shop_single: shop_thumbnail: ### subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live ### Action Scheduler ### Canceled: 1 Oldest: 2020-03-28 19:49:17 -0400 Newest: 2020-03-28 19:49:17 -0400 Complete: 151 Oldest: 2020-02-27 00:46:34 -0500 Newest: 2020-03-28 20:20:30 -0400 Failed: 136 Oldest: 2016-09-09 23:21:04 -0400 Newest: 2020-03-28 20:51:34 -0400 Pending: 25 Oldest: 2020-03-29 10:24:00 -0400 Newest: 2020-06-25 19:58:41 -0400 ``` - This topic was modified 6 years, 2 months ago by [Yui](https://wordpress.org/support/users/fierevere/). - This topic was modified 6 years, 2 months ago by [Yui](https://wordpress.org/support/users/fierevere/). Reason: There is special field for links * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscriptions-not-going-through%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/) * (@kellymetal) * [6 years, 2 months ago](https://wordpress.org/support/topic/subscriptions-not-going-through/#post-12605998) * Hi there! * As this is not part of the core WooCommerce plugin functionality, this is not the appropriate place for discussing Subscriptions functionality/renewals. * I see that you are using the **WooCommerce Subscriptions** extension from the WooCommerce.com marketplace, so please open a support ticket from the account you purchased the extension under here: [https://woocommerce.com/my-account/create-a-ticket/?form=ticket](https://woocommerce.com/my-account/create-a-ticket/?form=ticket) * I hope that helps! Have a wonderful day! * Thread Starter [Agaaix](https://wordpress.org/support/users/agaaix/) * (@agaaix) * [6 years, 2 months ago](https://wordpress.org/support/topic/subscriptions-not-going-through/#post-12619534) * I fixed the issue. I just needed to update some woocommerce plugins. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Subscriptions Not Going Through’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 2 replies * 2 participants * Last reply from: [Agaaix](https://wordpress.org/support/users/agaaix/) * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/subscriptions-not-going-through/#post-12619534) * Status: resolved