Title: Subscriptions System Not Processing Correctly Last modified: October 4, 2021 --- # Subscriptions System Not Processing Correctly * Resolved [jdurdach](https://wordpress.org/support/users/jdurdach/) * (@jdurdach) * [4 years, 8 months ago](https://wordpress.org/support/topic/subscriptions-system-not-processing-correctly/) * I have built a new website for a client using Subscriptions. When a user goes on the site and attempts to purchase or a renew a subscription, the date for the recurring total is set to December 31, 1969. [See this image. ](https://imgur.com/qUQDc3D) This has caused severe issues and many people have been unable to place their orders. * I am totally lost as how to fix this and my client is very unhappy. This has been a stressful situation and any help would be much appreciated. Please!! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscriptions-system-not-processing-correctly%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Thread Starter [jdurdach](https://wordpress.org/support/users/jdurdach/) * (@jdurdach) * [4 years, 8 months ago](https://wordpress.org/support/topic/subscriptions-system-not-processing-correctly/#post-14935485) * ``` ### WordPress Environment ### WordPress address (URL): https://blackandbrasscoffee.com Site address (URL): https://blackandbrasscoffee.com WC Version: 5.7.1 REST API Version: ✔ 5.7.1 WC Blocks Version: ✔ 5.7.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.6.5 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.30 PHP 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24 et_theme_builder: 3 nav_menu_item: 14 page: 19 post: 11 product: 153 product_variation: 603 revision: 478 shop_coupon: 7 shop_order: 3418 shop_order_refund: 70 shop_subscription: 391 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (21) ### All-in-One WP Migration: by ServMask – 7.48 All-in-One WP Migration Unlimited Extension: by ServMask – 2.42 Check & Log Email: by WPChill – 1.0.3 Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.4 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.1.0 Jetpack: by Automattic – 10.1 LiteSpeed Cache: by LiteSpeed Technologies – 4.4.2 Mailchimp for WooCommerce: by Mailchimp – 2.5.3 WooCommerce Stripe Gateway: by WooCommerce – 5.5.0 WooCommerce Shipping & Tax: by WooCommerce – 1.25.18 WooCommerce Subscriptions: by WooCommerce – 3.1.4 WooCommerce: by Automattic – 5.7.1 WooSidebars: by WooCommerce – 1.4.5 Wordfence Security: by Wordfence – 7.5.5 WordPress Importer: by 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #100 - /shop/ Cart: #137 - /cart/ Checkout: #138 - /checkout/ My account: #139 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Divi Version: 4.10.8 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://blackandbrasscoffee.com Subscription Statuses: trash: 194 wc-active: 63 wc-pending: 3 wc-on-hold: 31 wc-cancelled: 100 WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United States (US) — Pennsylvania ### Subscriptions by Payment Gateway ### other: trash: 1 wc-cancelled: 1 Stripe: trash: 193 wc-active: 63 wc-cancelled: 99 wc-on-hold: 31 wc-pending: 3 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions pre-orders ### Action Scheduler ### Complete: 8,782 Oldest: 2021-09-13 13:46:24 -0400 Newest: 2021-10-04 08:54:15 -0400 Failed: 6 Oldest: 2021-09-21 21:13:31 -0400 Newest: 2021-09-21 21:15:33 -0400 In-progress: 1 Oldest: – Newest: – Pending: 4,475 Oldest: 2021-10-02 08:44:53 -0400 Newest: 2021-11-02 07:43:32 -0400 ### Status report information ### Generated at: 2021-10-04 08:54:19 -04:00 ``` * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 8 months ago](https://wordpress.org/support/topic/subscriptions-system-not-processing-correctly/#post-14936012) * Hello, * Since this is related to our premium extension (WooCommerce Subscriptions), please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-dashboard/). You may need to create an account before you can access that page. Also, include a link to this forum thread, so that we can keep track of what’s already been done. * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 8 months ago](https://wordpress.org/support/topic/subscriptions-system-not-processing-correctly/#post-14959401) * Hi [@jdurdach](https://wordpress.org/support/users/jdurdach/) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Subscriptions System Not Processing Correctly’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/) * 3 replies * 2 participants * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/subscriptions-system-not-processing-correctly/#post-14959401) * Status: resolved