Suddenly having issues rendering a PDF

  • daveporter

    (@daveporter)


    6 years, 1 month ago

    Hi there,
    I have been using this plugin for a while, but all of a sudden a PDF is not being displayed.
    It is a newsletter PDF that is updated every few months.
    The new one is just not being displayed
    Initially It was using my Page Builder (beaver Builder), so I tried it with a blocks page, using the embedder block, select the PDF, but the same result, nothing displays.
    Cleared cache, but not change!

    TIA, Dave

Viewing 1 replies (of 1 total)
  • PDFG Support

    (@wppdfsupport)

    6 years, 1 month ago

    Hi @daveporter,

    When you say that the newsletter isn’t being displayed, is the viewer empty or not being rendered at all, or do you reuse the embed with a new document and a previous one is being shown instead?

    What version of the PDF Embedder are you currently using? Does the problem occur in all browsers or certain ones? Have there been any updates to your site (other plugins, theme) between when the embedded viewer worked and when it didn’t?

    Are there any differences in how the missing PDF was formatted? If you reproduce the PDF with a new file name and upload it again, does the PDF still remain missing?

    If you have any other questions, please feel free to send an email to [email protected] as we may not see messages posted here to respond in a timely fashion.

    Emma

Viewing 1 replies (of 1 total)

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