Title: Support Agent Reply
Last modified: May 15, 2023

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# Support Agent Reply

 *  Resolved [wpuser1738](https://wordpress.org/support/users/wpuser1738/)
 * (@wpuser1738)
 * [3 years ago](https://wordpress.org/support/topic/support-agent-reply/)
 * Good Day,
 * We are experiencing an issue where a Support Agent is unable to reply to tickets.
   When the Agent types out a reply and submits, they are redirected to a 404 error
   page with a URL ending with /post.php.
 * Both Support Managers and Support Supervisors are able to reply to tickets.
 * If you can provide any assistance with this matter would be appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [wpuser1738](https://wordpress.org/support/users/wpuser1738/)
 * (@wpuser1738)
 * [3 years ago](https://wordpress.org/support/topic/support-agent-reply/#post-16739484)
 * Good day,
 * Please note that we have rectified this issue, by adding some needed capabilities
   to the support agent role.
 * This thread can be closed.
 * Thank you for the help thus far.
 *  [sademhaj](https://wordpress.org/support/users/jahmedas/)
 * (@jahmedas)
 * [3 years ago](https://wordpress.org/support/topic/support-agent-reply/#post-16743103)
 * Hi [@wpuser1738](https://wordpress.org/support/users/wpuser1738/)
 * Thank you for the confirmation; if you have any further questions or need any
   help, please do not hesitate to reach us.
 * Regards
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [3 years ago](https://wordpress.org/support/topic/support-agent-reply/#post-16772512)
 * Closing thread. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Support Agent Reply’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/support-agent-reply/#post-16772512)
 * Status: resolved