Title: Support asks for admin credentials
Last modified: February 8, 2024

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# Support asks for admin credentials

 *  [Jos Klever](https://wordpress.org/support/users/josklever/)
 * (@josklever)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/support-asks-for-admin-credentials/)
 * When asking a relatively simple question they don’t ask for required information
   but redirect to their Facebook DM and they refuse to help unless I give them 
   admin access.
 * Plugins is disabled now and replaced by a code snippet.
 * **Update on 8 Feb 2024**: Support has seen this review and want to try to give
   support in the end and now ask for information about plugins. As I’ve removed
   the plugin, that’s too late now.
 * They also asked to reverse my rating as “it harms the positioning and sustainability
   of the product”. But I’ve explained that negative stars are not possible. Instead
   I’ve given tips how to handle support in a correct way.
    -  This topic was modified 2 years, 3 months ago by [Jos Klever](https://wordpress.org/support/users/josklever/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/support-asks-for-admin-credentials/#post-17456706)
 * [@josklever](https://wordpress.org/support/users/josklever/)
   Hi mate, We sincerely
   apologize for any inconvenience you may have experienced. We have already addressed
   this matter privately, and we kindly request that you reconsider your rating.
   Your feedback directly impacts our ability to maintain the quality and sustainability
   of our products. Thank you for your understanding and support.Best regards.
 *  Thread Starter [Jos Klever](https://wordpress.org/support/users/josklever/)
 * (@josklever)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/support-asks-for-admin-credentials/#post-17456734)
 * A low rating doesn’t “impact your ability to maintain the quality and sustainability
   of your products”. So don’t beg for a higher rating, when you completely deserved
   this. In fact I would lower my rating even further because of this behaviour.
 * Learn from these reviews and improve your service to other users. That’s the 
   only way to get more positive reviews and in the end it’s just an average. You
   lost me (or my client) as a user. Show the world that issues of other users are
   handled better, so they stay positive.
 * And I see in your replies on the forum, that you are still directing people to
   your Facebook chat to get login credentials, so you still haven’t learned anything
   and my review is still completely valid.
    -  This reply was modified 2 years, 3 months ago by [Jos Klever](https://wordpress.org/support/users/josklever/).
      Reason: Added the text about directing to Facebook chat

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Support asks for admin credentials’ is closed to new replies.

 * ![](https://ps.w.org/autocomplete-woocommerce-orders/assets/icon-256x256.png?
   rev=2911680)
 * [Autocomplete WooCommerce Orders](https://wordpress.org/plugins/autocomplete-woocommerce-orders/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/autocomplete-woocommerce-orders/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/autocomplete-woocommerce-orders/)
 * [Active Topics](https://wordpress.org/support/plugin/autocomplete-woocommerce-orders/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/autocomplete-woocommerce-orders/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/autocomplete-woocommerce-orders/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Jos Klever](https://wordpress.org/support/users/josklever/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/support-asks-for-admin-credentials/#post-17456734)