Title: S2 support and request
Last modified: August 24, 2016

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# S2 support and request

 *  [rvctinker](https://wordpress.org/support/users/rvctinker/)
 * (@rvctinker)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/support-feature-request/)
 * Before I get into the heart of my question, I just have to rant a bit about S2
   Member Pro “support”. I keep seeing them display before my eyes all kinds of “
   I hope you understand” about their support policies, but quite frankly, I do 
   not. I do not understand why when I want to ask them a question, I have to go
   through 20 questions to even submit the question. I do not especially understand
   when I ask a simple question about an enhancement why I cannot get a simple response,
   and am instead told “I hope you understand” but our “support policy” won’t let
   us answer. No, I do not understand – I too have had to support software products
   where people ask dumb questions, ask for the impossible, or where it takes 30
   to 60 minutes of my day to answer the support tickets, but that is what having
   a software product is all about. At this point, I am a hair trigger from switching
   member plug-ins, and all of the hassles that will involve, just because of the
   lousy support from WebSharks.
 * That said, here is the question I asked them, and perhaps somebody here knows
   the answer:
 * > We have a merchant account with a company that supports an Authorize.NET emulator.
   > It supports all of the features of Authorize.NET but is just a different gateway.
   > The only thing that needs to happen for this to work is that the URL for authorize.
   > net has to be replaced with one of their emulator URLs, either the AIM or SIM
   > URL. Since you work with AIM in Authorize.NET, the AIM URL should work. The
   > problem is, your configuration for Authorize.NET nor ‘Other Gateways’ allows
   > for the entry of the URL. Can you please advise as to whether you are willing
   > to add this feature and if so, how long would it take, or can you advise as
   > to which file(s) to modify in S2 Member Pro so that this will work. I understand
   > that with each update/upgrade to S2 Member Pro that the file(s) modified will
   > have to be re-modified until/unless you support this directly.
 * I have since found where I can change the URL of the payment gateway, so I guess
   the question is with regard to getting it officially supported – a question that
   seems to me to be something that WebSharks should answer.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [11 years, 1 month ago](https://wordpress.org/support/topic/support-feature-request/#post-6151186)
 * > Before I get into the heart of my question, I just have to rant a bit about
   > S2 Member Pro “support”.
 * Bear with me for a moment: are you a S2 Member Pro customer?
 * [https://s2member.com/](https://s2member.com/)
 *  Thread Starter [rvctinker](https://wordpress.org/support/users/rvctinker/)
 * (@rvctinker)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/support-feature-request/#post-6151187)
 * Yes
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [11 years, 1 month ago](https://wordpress.org/support/topic/support-feature-request/#post-6151189)
 * I’ll continue the topic at your duplicate. 😉
 * [https://wordpress.org/support/topic/support-code-modification?replies=4](https://wordpress.org/support/topic/support-code-modification?replies=4)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘S2 support and request’ is closed to new replies.

 * 3 replies
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/support-feature-request/#post-6151189)
 * Status: not resolved

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