Support for Xero

  • Resolved pete4mask

    (@pete4mask)


    3 years, 9 months ago

    Hi there

    Where is the support for official WooCommerce Extension “Xero”
    https://woocommerce.com/products/xero/

    Version: 1.7.44
    Author: WooCommerce
    Requires WordPress Version: 3.0.0 or higher
    Compatible up to: 6.0.1
    Plugin Homepage » https://woocommerce.com/
    CONTRIBUTORS WooCommerce`

    My issue relates to this change which has the effect of adding the customer email address to the account name created in Xero (for new accounts)

    2022-07-06 – version 1.7.43
    Fix – Contact information is overwritten issue by adding an email address in the contact name.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rafy

    (@nawaz0705)

    3 years, 9 months ago

    Hi @pete4mask

    Thank you for reaching out!

    This particular forum is for questions which are directly related to the features and functionality of the free WooCommerce plugin. It does not, however, offer support for questions related to any extensions or themes which can work with WooCommerce.

    For support related to the Xero plugin sold on WooCommerce.com, you can submit a support request if you log in to your WooCommerce.com customer account used to purchase the plugin.

    Once logged into the WooCommerce.com account used to purchase Xero, you can submit a support request for Xero from this page of your account: https://woocommerce.com/my-account/create-a-ticket/ if you have a valid subscription purchase for the product.

    Thread Starter pete4mask

    (@pete4mask)

    3 years, 9 months ago

    The Xero extension does not appear in the drop-down list of extensions to raise a ticket for under “Help with my Extensions”

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    3 years, 9 months ago

    Hi there,

    Thanks for reaching out.

    Xero is our premium extension; if you have already purchased the extension, can you please make sure that you are login from the same account from which you have purchased this extension?

    I hope it helps!

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)

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